Software Engineering Manager - Scale & Automation

Global Payments; Tempe (AZ); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Global opportunities

Learning & development

Inclusive team environment

Community & charity initiatives

Wellbeing program

Job summary

Global Payments is seeking a Manager of Software Engineering to lead two technical teams within the Software Development group. You will drive high-quality code, establish observability metrics, and partner with Sales, Pricing, and Product Operations to streamline processes.

The role emphasizes mentorship, backlog prioritization, and strong collaboration with SRE and platform teams to optimize CI/CD and testing frameworks.

Qualifications

• Typically, a minimum of 8 years as a software engineer with an additional minimum of 1 year managing teams.
• Implementation expertise and practical experience working on large projects involving complex integration with other systems and teams.
• C# experience is a must for all of our engineering positions.
• Strong understanding of software development best practices with some experience using .net
• A track record of delivering projects on time by leveraging your experience in development processes, work estimation, and optimal resource allocation
• Passionate about scaling teams and helping individuals grow their careers
• Strong leadership, decision-making, relationship management, conflict resolution, and problem-solving skills
• Demonstrated success in establishing, managing, and maintaining effective working relationships with all levels of employees
• Critical thinking, strong analytical skills, and problem-solving ability
• Ability to handle a variety of tasks effectively and efficiently
• Ability to predict areas of risk and concern
• Ability to prioritize multiple projects and requests
• Excellent written and verbal communication skills
• Excellent organizational skills with attention to detail
• Familiarity with payment processing industry processes, technologies, and players
• Knowledge of Agile Project Delivery foundations - SAFe Preferred

Responsibilities

• Lead and develop a highly technical agile team(s) of seasoned developers and SDETs.
• Ensure testing coverage and automation efforts are achieved, and be held accountable for the quality of your team's code and tests.
• Help ensure observability is a first-class citizen in your application portfolio by identifying and defining SLIs/SLOs and KPIs.
• Work in the codebase for a maximum of 10% of their time. Tasks should add value but not be time-sensitive.
• Partner with internal stakeholders in Sales, Pricing, Boarding, Implementation, and Product Operations to define and deliver end-to-end business processes
• Provide leadership, activity planning, and direction to complete team tasks, produce the required deliverables, track and resolve issues, and meet project milestones.
• Mentor team members, identify and develop opportunities for individual growth, and set a positive example for working in a team environment.
• Work with product managers to manage and prioritize the team's product backlog.
• Work closely with Site Reliability and platform teams to optimize CI and CD processes and test automation frameworks.
• Provide input into department plans and budgets. Manage resource allocation within the team daily.
• Understand business needs and communicate with technical and business teams on day-to-day work and project delivery.
• Support a continuous improvement mindset and encourage the team to do likewise.
• Provide technical guidance to Global Payments systems and teams on technical issues.
• Ensure compliance with corporate and regulatory standards in development and production support processes

Skills

Software engineering

Team management

C#

Net framework

Agile / SAFe

Code reviews

SDETs

Observability

Education

Bachelor's degree in Computer Science

Tools

Kubernetes

Playwright

Azure

GCP

Job description

Global Payments is seeking a Manager of Software Engineering to lead two technical teams within the Software Development group. You will drive high-quality code, establish observability metrics, and partner with Sales, Pricing, and Product Operations to streamline processes.

The role emphasizes mentorship, backlog prioritization, and strong collaboration with SRE and platform teams to optimize CI/CD and testing frameworks.