Software Engineer - AI-Driven Support Infrastructure

Flourish Ventures

San Francisco (CA)

Hybrid

USD 133,000 - 184,000

Full time

14 days+

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Benefits offered by this job

Office days

Fridays remote

Commuter benefit

Medical/dental/vision

401k match

Wellness stipend

Job summary

Chime in San Francisco is seeking a software engineer for the Support Foundations team. You will design and build backend systems for the contact center platform, AI-powered self-service, call and chat summarization, and routing data pipelines to improve member support at scale.

You’ll collaborate across product, design, and operations, participate in on-call rotations, and help ship reliable, high‑quality software.

Qualifications

3+ years developing software in production at scale.
Experience with Ruby on Rails or comparable frameworks.
Experience with transactional databases and caching systems.
Exposure to architectural patterns of large, high-scale web applications.
An appreciation of maintainable and well-tested code.
A desire to learn and dive into the deepest levels of how things work.
Startup experience is an added plus.

Responsibilities

Design, develop, test, refactor and scale backend implementations of new and existing consumer product features.
Write clean, efficient, well-tested backend code, and jump in on the occasional frontend or mobile feature.
Set up monitoring and dashboards so we catch issues before members do.
Work with the mobile team to design and build strong, resilient APIs that propel our mobile app.
Collaborate with multi-functional teams to understand member struggles and come up with creative solutions.
Proactively find opportunities for improving the reliability and scalability of our systems.
Work across the engineering team to improve and uphold high technical standards.
Team up across Engineering organization to solve complex, multi-domain problems.
Balance independence with collaboration to deliver high-quality work on tight timelines.
Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary.