Backend Engineer for AI-Powered Support Platform

Chime Financial, Inc; San Francisco (CA); Hybrid; USD 133,000 - 184,000; Full time

Benefits offered by this job

Bonus

Equity package

Benefits

Hybrid work policy

Job summary

Chime Financial, Inc. is seeking experienced engineers to rebuild and scale our Support Foundations platform. You will own the contact center infrastructure, develop AI-powered self-service, and ship real-time conversation summaries to improve agent support quality.

The role involves building voice, chat, and routing systems, integrating LLMs, and advancing data pipelines for routing accuracy. Competitive base salary with bonus and equity, plus full benefits, and hybrid office policy in SF.

Qualifications

• Experience with Ruby on Rails or comparable frameworks.
• Experience working with transactional databases and caching systems.
• Exposure to architectural patterns of large, high-scale web applications.
• An appreciation of maintainable and well-tested code.
• A desire to learn and dive into the deepest levels of how things work.
• Start-up experience as an added plus.

Responsibilities

• Design, develop, test, refactor and scale backend implementations of new and existing consumer product features
• Write clean, efficient, well-tested backend code, and jump in on the occasional frontend or mobile feature.
• Set up monitoring and dashboards so we catch issues before members do.
• Work with the mobile team to design and build strong, resilient APIs that propel our mobile app
• Collaborate with multi-functional teams to understand member struggles and come up with creative solutions
• Proactively find opportunities for improving the reliability and scalability of our systems
• Work across the engineering team to improve and uphold high technical standards
• Team up across Engineering organization to solve complex, multi-domain problems.
• Balance independence with collaboration to deliver high-quality work on tight timelines.
• Engineers participate in on-call rotation; on-call may require incident response outside normal hours.

Skills

Ruby on Rails

Databases

Caching systems

Web architecture

Maintainable code

Job description

Chime Financial, Inc. is seeking experienced engineers to rebuild and scale our Support Foundations platform. You will own the contact center infrastructure, develop AI-powered self-service, and ship real-time conversation summaries to improve agent support quality.

The role involves building voice, chat, and routing systems, integrating LLMs, and advancing data pipelines for routing accuracy. Competitive base salary with bonus and equity, plus full benefits, and hybrid office policy in SF.