Backend Engineer, AI-Driven Support Platform (SF)

Chime; San Francisco (CA); On-site; USD 133,000 - 184,000; Full time

Benefits offered by this job

Four days in-office policy per week

Competitive salary & equity

Bonus benefits & 401k match

Wellness stipend and parental leave

Job summary

Chime is seeking a backend-focused software engineer to help build and scale our contact center infrastructure, including voice, chat, and AI-powered self-service tools. You will work on robust APIs, data pipelines, and routing systems that support millions of members.

You will join a team rebuilding our platform with modernized infrastructure, AI features, and data foundations to improve routing accuracy and customer experience at scale.

Qualifications

• 3+ years developing software in a production environment at scale.
• Experience with Ruby on Rails or comparable frameworks.
• Experience working with transactional databases and caching systems.
• Exposure to architectural patterns of large, high-scale web applications.
• An appreciation of maintainable and well-tested code.
• A desire to learn and dive into the deepest levels of how things work.
• Start-up experience is a plus.

Responsibilities

• Design, develop, test, refactor and scale backend implementations of new and existing consumer product features.
• Write clean, efficient, well-tested backend code, and contribute to frontend or mobile features when needed.
• Set up monitoring and dashboards to catch issues early.
• Build strong, resilient APIs for the mobile app.
• Collaborate with cross-functional teams to understand member challenges and propose solutions.
• Improve reliability and scalability of our systems across the organization.
• Maintain high technical standards across engineering teams.

Skills

Ruby on Rails

Backend development

APIs

Distributed systems

On-call rotation

Tools

PostgreSQL

Caching systems

Job description

Chime is seeking a backend-focused software engineer to help build and scale our contact center infrastructure, including voice, chat, and AI-powered self-service tools. You will work on robust APIs, data pipelines, and routing systems that support millions of members.

You will join a team rebuilding our platform with modernized infrastructure, AI features, and data foundations to improve routing accuracy and customer experience at scale.