Customer Success Manager

Maple Valley LLC; Atlanta (GA); On-site; USD 70,000 - 106,000; Full time

Benefits offered by this job

Health insurance

Employer retirement match

Tuition reimbursement

Professional development

Job summary

Maple Valley LLC in Atlanta, GA is seeking a Customer Success Manager to drive client satisfaction and retention. You will collaborate with sales and support teams to understand needs and deliver solutions.

The role requires 3-5 years in customer success or related roles, a bachelor's degree, and strong communication skills. Travel up to 20% may be required.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3-5 years of experience in customer success or a similar role.
• Strong communication and analytical skills.
• Ability to travel up to 20% of the time for client visits and industry conferences.

Responsibilities

• Develop and implement customer success strategies to improve client satisfaction and retention.
• Build and maintain strong relationships with clients to ensure their success with our products and services.
• Collaborate with the sales and support teams to understand client needs and provide solutions that meet those needs.
• Monitor client usage and engagement with our products to identify areas for improvement.
• Educate clients on the benefits and features of our products to help them get the most out of their investment.
• Provide regular reports and updates to senior management on client satisfaction and success metrics.
• Collaborate with the marketing team to develop content and campaigns that highlight client success stories.
• Stay up-to-date with industry trends and best practices in customer success to ensure we are providing the best possible service to our clients.
• Travel up to 20% of the time for client visits and industry conferences.

Skills

Communication

Problem-solving

CRM software

Team collaboration

Education

Bachelor's degree

Tools

CRM software

Job description

Maple Valley LLC, a software company in Atlanta, GA, seeks a Customer Success Manager for a FULL_TIME position. The role involves managing client satisfaction with our products and services, collaborating with sales and support teams to address client needs. The salary range is $70,000 - $106,122.

As Customer Success Manager, you will monitor client satisfaction, gather feedback, and implement improvements. You will also work with sales and support teams to ensure client needs are met. This role requires strong communication and problem-solving skills.

You will join our team in Atlanta, GA, in a collaborative workplace. The team consists of dedicated professionals focused on delivering exceptional customer service. The workplace is in a vibrant city with a rich cultural scene.

The salary range for this position is between $70,000 and $106,122 per year, depending on experience and qualifications. In addition to the base salary, employees are eligible for comprehensive health insurance plans that cover medical, dental, and vision care. The company also offers a retirement plan with a generous employer match, providing a solid foundation for financial security in the long term. Furthermore, professional development opportunities are available, including tuition reimbursement and access to training programs, allowing employees to enhance their skills and advance their careers.

To excel in this role, you should have a bachelor's degree in a related field and 3-5 years of experience in customer success or a similar role. Strong communication and analytical skills are essential, along with a passion for technology and customer service.

• Develop and implement customer success strategies to improve client satisfaction and retention.
• Build and maintain strong relationships with clients to ensure their success with our products and services.
• Work with the sales and support teams to understand client needs and provide solutions that meet those needs.
• Monitor client usage and engagement with our products to identify areas for improvement.
• Educate clients on the benefits and features of our products to help them get the most out of their investment.
• Provide regular reports and updates to senior management on client satisfaction and success metrics.
• Collaborate with the marketing team to develop content and campaigns that highlight client success stories.
• Stay up-to-date with industry trends and best practices in customer success to ensure we are providing the best possible service to our clients.
• Bachelor's degree in a related field or equivalent experience.
• 3-5 years of experience in a customer success, account management, or similar role.
• Strong understanding of customer relationship management (CRM) software.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proven track record of meeting and exceeding customer satisfaction and retention goals.
• Familiarity with the software industry is a plus.
• Ability to travel up to 20% of the time for client visits and industry conferences.