Customer Success Manager — Growth & Retention (Onsite OKC)

Atlas Grove Group; Oklahoma City (OK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development

Job summary

Atlas Grove Group in Oklahoma City, OK, seeks a Customer Success Manager to help customers achieve goals and ensure satisfaction with our financial services. You will manage customer relationships, provide ongoing support, monitor usage, and collaborate with sales and product teams to drive customer success initiatives in a collaborative environment.

The role requires a bachelor’s degree in Business, Marketing, or a related field and 3–5 years of experience in customer success or a related role,

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in customer success or a related role.
• Strong communication and interpersonal skills.

Responsibilities

• Manage and nurture customer relationships to ensure high satisfaction and retention.
• Provide exceptional customer support and address issues promptly.
• Monitor customer usage and engagement to identify opportunities for improvement and growth.
• Collaborate with sales, marketing, and product teams to drive customer success initiatives.
• Track and report on key performance indicators to measure the success of customer initiatives.
• Stay up-to-date with industry trends and best practices to continuously improve customer success strategies.

Skills

Relationship-building

Communication

Cross-functional collaboration

Data analysis

Education

Bachelor's degree in Business/Marketing

Tools

CRM tools

Job description

Atlas Grove Group in Oklahoma City, OK, seeks a Customer Success Manager to help customers achieve goals and ensure satisfaction with our financial services. You will manage customer relationships, provide ongoing support, monitor usage, and collaborate with sales and product teams to drive customer success initiatives in a collaborative environment.

The role requires a bachelor’s degree in Business, Marketing, or a related field and 3–5 years of experience in customer success or a related role,