Customer Success Manager

Maple South Group; Oklahoma City (OK); Hybrid; USD 60,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401(k) company match

Professional development opportunities

Paid time off (vacation, sick, holi-ds

Flexible work arrangements

Job summary

Maple South Group in Oklahoma City, OK is seeking a Customer Success Manager to manage client relationships and ensure our software solutions meet client needs. This full-time role focuses on client satisfaction, issue resolution, and user training.

You will collaborate with clients to understand their requirements, provide proactive guidance, and report regularly to management. A bachelor’s degree and 2–4 years in customer success or a similar role are expected.

Qualifications

• Bachelor's degree in a related field.
• 2–4 years of experience in customer success or a similar role.
• Strong communication and problem-solving skills.
• Experience with software solutions is a plus.

Responsibilities

• Ensure clients are successful with ongoing support and guidance.
• Build and maintain strong relationships with clients to understand their needs.
• Troubleshoot and resolve client issues using deep technical knowledge.
• Collaborate with sales and product teams to identify improvements.
• Stay up-to-date with industry trends to keep clients ahead.

Skills

Communication skills

Problem-solving

Interpersonal skills

Technical troubleshooting

Education

Bachelor's degree in a related field

Job description

Maple South Group seeks a Customer Success Manager to join our team in Oklahoma City, OK. This full-time role involves managing client relationships and ensuring software solutions meet client needs. Salary ranges from $60,000 to $82,986.

Daily tasks include monitoring client satisfaction, resolving issues, and providing training. You'll collaborate with clients to understand their needs and suggest improvements. Regular reporting to the management team is also required.

You'll work in a collaborative environment with a growing team in Oklahoma City, OK. The workplace is modern and supports remote work options. Team members include developers, sales, and support staff.

The annual salary range for this position is between $60,000 and $82,986, providing a competitive base compensation. In addition to the salary, employees are offered comprehensive health insurance coverage, which includes medical, dental, and vision plans. The company also matches contributions to a 401(k) retirement plan, allowing employees to save for their future. Professional development opportunities are available through workshops, training programs, and access to industry conferences. Furthermore, the company provides paid time off, including vacation days, sick leave, and holidays, ensuring a balanced work-life integration. Flexible work arrangements, such as remote work options or adjusted hours, are also offered to accommodate different lifestyles and responsibilities.

You should have a bachelor's degree in a related field and 2-4 years of experience in customer success or a similar role. Strong communication and problem-solving skills are essential. Experience with software solutions is a plus.

Key Responsibilities & Qualifications

• Ensure our clients are successful in using our software by providing ongoing support and guidance


• Build and maintain strong relationships with our clients to understand their needs and exceed their expectations


• Leverage your deep technical knowledge to troubleshoot and resolve any issues our clients may encounter


• Collaborate with our sales and product teams to identify opportunities for improvement and innovation


• Stay up-to-date with industry trends and best practices to ensure our clients are always ahead of the curve


• Bachelor's degree in a related field or equivalent experience


• 3-5 years of experience in a customer-facing role, preferably in software or tech industry


• Excellent communication and interpersonal skills


• Strong problem-solving and analytical skills
  
• Ability to work independently and as part of a team