Software Asset Management (SAM) Tech Lead

Peek IT Services; Plano (TX); Remote; USD 75,000 - 105,000; Full time

Job summary

Peek IT Services in Plano, TX is seeking a Software Asset Management professional for a long-term remote W2 contract. You will coordinate audit data collection, validate entitlements, and manage ServiceNow data to ensure audit readiness.

Collaborate with product owners, IT teams, and external partners to keep software inventory accurate, support third‑party audits (IBM, etc.), and maintain audit evidence across designated systems.

Strong data analysis and communication skills are required.

Qualifications

• Bachelor's degree or equivalent experience in IT, business, or related field.
• 2–5 years of experience in SAM, ITAM, or related field.
• Experience supporting software license audits or compliance activities.
• Strong data analysis skills with proficiency in Excel.
• Familiarity with ServiceNow SAM, CMDB, or similar asset management platforms.
• Attention to detail with data accuracy; strong organizational and follow-up skills.
• Effective communication and stakeholder management with global partners.
• Ability to manage multiple priorities in a deadline-driven environment.

Responsibilities

• Coordinate and execute software audit data collection across product teams; obtain versions, user counts, and installation details.
• Follow up to ensure timely completion of audit requests and resolve data gaps.
• Validate system status (active/inactive/decommissioned) to support audit accuracy.
• Support third-party audits (e.g., IBM) by preparing and validating documentation; collaborate with vendors.
• Maintain audit evidence and documentation in tracking systems.
• Analyze software installation/usage data from CMDB and discovery tools.
• Support ServiceNow Software Asset Management processes; validate and reconcile data; resolve entitlements gaps.
• Act as liaison between SAM, IT teams, product owners, external partners; report audit progress in standups.

Skills

Data analysis

Stakeholder management

Attention to detail

Communication

Multi-tasking

Education

Bachelor's degree in Information Technology, Business, or related field

Tools

ServiceNow SAM

CMDB

Microsoft Excel

Job description

You will support enterprise-wide software asset management work, with a focus on audit data collection, entitlement validation, and ServiceNow data management. This is a long-term, remote W2 contract engagement tied to a Plano, TX location, working with product owners, IT teams, and external partners to keep software inventory accurate and audit-ready.

Responsibilities

• Coordinate and execute software audit data collection across multiple product teams, and engage product owners to obtain software versions, user counts, and installation details.
• Perform follow-ups to ensure timely completion of audit requests and resolve data gaps.
• Validate system status (active, inactive, or decommissioned) to support audit accuracy.
• Support third-party audit processes, such as IBM license audits, by preparing and validating required documentation, and collaborate with external vendors and consultants on audit findings and discrepancies.
• Maintain audit evidence and documentation in designated tracking systems.
• Analyze software installation and usage data from multiple sources, including CMDB and discovery tools.
• Support ServiceNow Software Asset Management processes, including data validation and reconciliation, and identify and resolve gaps in entitlements and licensing data.
• Act as a liaison between SAM, IT teams, product owners, and external partners, and participate in team standups and working sessions to report on audit progress.

Requirements

• Bachelor's degree in Information Technology, Business, or a related field, or equivalent experience.
• 2-5 years of experience in Software Asset Management (SAM), IT Asset Management (ITAM), or a related field.
• Experience supporting software license audits or compliance activities.
• Strong data analysis skills, with proficiency in Microsoft Excel or similar tools.
• Familiarity with ServiceNow SAM, CMDB, or similar asset management platforms.
• Attention to detail and data accuracy, with strong organizational and follow-up skills.
• Effective communication and stakeholder management, including regular interaction with global stakeholders and external partners.
• Ability to manage multiple priorities in a deadline-driven environment.

Nice to have

• Experience working with enterprise software vendors such as IBM, Oracle, or SAP.
• Knowledge of software licensing models and compliance requirements.
• Experience working with third-party audit or consulting firms.