ServiceNow IT Asset Management Analyst

Droisys; Westerville (OH); On-site; USD 33,062 - 44,083; Full time

Job summary

A technology solutions provider in Westerville, OH is seeking a detail-oriented ServiceNow IT Asset Management Analyst. This role focuses on Software Asset Management using ServiceNow SAM Pro, ensuring software compliance, optimizing license usage, and managing entitlements. Ideal candidates will have relevant experience and strong analytical skills. This position offers a competitive hourly rate ranging from $24 to $32.

Qualifications

• 2–4 years of experience in Software Asset Management or IT Asset Management.
• Hands-on experience with ServiceNow SAM Pro.
• Strong analytical and data management skills.

Responsibilities

• Operate and maintain the ServiceNow SAM Pro platform.
• Track and manage the software asset lifecycle.
• Conduct regular audits and compliance checks.
• Analyze software usage data for cost-saving opportunities.

Skills

Software Asset Management

ServiceNow SAM Pro

Analytical skills

Data management

Excel proficiency

Education

Bachelor’s degree in information technology or related field

Tools

ServiceNow SAM Pro

SQL

Job description

Overview

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. Droisys supports career growth and is looking for talent who can contribute to delivering top results for our clients.

Here’s the job details.

ServiceNow IT Asset Management Analyst

Location: Westerville, OH (Onsite)

Rate Range: $24 to $32/hr W2 All Inc

Job Summary

We are seeking a detail-oriented and analytical Asset Analyst to join our IT Asset Management team, with a strong focus on Software Asset Management (SAM) using ServiceNow SAM Pro. This role is critical in ensuring software compliance, optimizing license usage, managing entitlements, and minimizing risk across the organization.

The ideal candidate will have hands-on experience with ServiceNow SAM Pro, a strong understanding of software licensing models, and a proactive approach to improving software asset lifecycle processes.

Key Responsibilities

• Operate and maintain the ServiceNow SAM Pro platform, including software discovery, normalization, license reconciliation, and reporting.
• Track, manage, and optimize the software asset lifecycle from procurement to retirement.
• Conduct regular audits and compliance checks to ensure adherence to licensing agreements and mitigate audit risk.
• Interpret software license terms (e.g., Microsoft, Adobe, Oracle, IBM) and apply entitlements correctly in SAM Pro.
• Analyze software usage data and identify opportunities for cost savings through re-harvesting, downgrades, or decommissioning.
• Collaborate with Procurement, IT Security, and Infrastructure teams to ensure alignment across hardware/software inventory and contract management.
• Maintain an accurate and up-to-date software license inventory and CMDB (Configuration Management Database) records.
• Generate dashboards and reports to provide actionable insights for stakeholders and leadership.
• Support software audits and vendor true ups with accurate data and documentation.
• Continuously improve SAM-related processes and documentation in accordance with ITIL best practices.
• Capable of performing software installs and vice-versa

Required Qualifications

• Bachelor’s degree in information technology, Business, or a related field; or equivalent work experience.
• 2–4 years of experience in Software Asset Management or IT Asset Management.
• Hands-on experience with ServiceNow SAM Pro (ServiceNow Certified Implementation Specialist for SAM is a plus).
• Solid understanding of software licensing models (per user, per device, subscription, etc.) and vendor-specific rules (Microsoft, Adobe, Oracle, IBM, etc.).
• Strong analytical and data management skills, with proficiency in Excel, SQL, or reporting tools.
• Familiarity with ITIL framework and best practices for IT Asset Management.
• Excellent attention to detail, organizational skills, and ability to work independently or within a team.

Preferred Qualifications

• ServiceNow certifications (especially SAM Pro or ITAM modules).
• Experience with integration of SAM tools with procurement, contract, and discovery systems.
• Knowledge of other asset management tools (Flexera, Snow, etc.).
• Experience supporting software vendor audits and compliance activities.