IT Asset Management Software Program Analyst

AHU Technologies Inc.; Washington (District of Columbia); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work from home options

Job summary

AHU Technologies Inc is seeking an experienced IT Asset Management Software Program Analyst who will lead the development and implementation of a comprehensive software asset management lifecycle program. The candidate will utilize their expertise in ITAM and SAM principles to ensure efficient management of software assets, optimizing costs and compliance with licensing agreements.

This role requires collaboration with multiple stakeholders, including procurement and IT, to implement and optimize ServiceNow IT Asset Management modules. Flexible work from home options are available.

Qualifications

• 7+ years of experience in IT Asset Management (ITAM) with a focus on Software Asset Management (SAM).
• Hands-on experience with ServiceNow implementation, particularly ITAM or SAM modules.

Responsibilities

• Design, develop, and oversee the implementation of a robust Software Asset Management Life Cycle Program.
• Establish policies, processes, and governance for the management of software assets.
• Lead the integration and configuration of ServiceNow ITAM modules.

Skills

ServiceNow ITAM/SAM Professional

Software licensing models

ITIL principles

Analytical skills

Communication skills

Project management

Education

Bachelor’s degree in information technology, Business Administration, or related field

Tools

ServiceNow IT Asset Management

Job description

Job Description

ITAM Software Program Analyst

Overview

We are seeking an experienced IT Asset Management Software Program Analyst to lead the development and implementation of a comprehensive software asset management (SAM) lifecycle program. A strong background in ITAM and SAM principles, with proven expertise in implementing and optimizing ServiceNow IT Asset Management modules. This role is critical in ensuring the efficient management of software assets throughout their lifecycle, optimizing costs, minimizing risks, and ensuring compliance with licensing agreements.

Responsibilities

• Design, develop, and oversee the implementation of a robust Software Asset Management Life Cycle Program.
• Establish policies, processes, and governance for the management of software assets across the organization.
• Define and implement workflows to ensure effective tracking and reporting of software usage and compliance.
• Lead the integration and configuration of ServiceNow IT Asset Management (SAM) modules, including Software Asset Management Professional.
• Collaborate with stakeholders to customize ServiceNow workflows and reporting dashboards to meet organizational needs.
• Provide recommendations for ServiceNow optimizations and upgrades regarding ITAM/SAM functionalities.
• Manage and track software licenses, entitlements, and compliance requirements.
• Conduct periodic audits to identify risks, licensing gaps, and cost‑saving opportunities.
• Partner with procurement teams to negotiate software license agreements and renewals.
• Work closely with IT, procurement, and finance teams to align software asset management practices with organizational goals.
• Collaborate with vendor management teams to ensure accurate contract and license tracking.
• Provide training and guidance to stakeholders on SAM policies, processes, and tools.
• Develop and maintain reports and dashboards to provide visibility into software usage, compliance, and cost savings.
• Perform data analysis to identify trends, risks, and opportunities for process improvement.
• Ensure the accuracy and integrity of data within the SAM tools.

Education and Experience

• Bachelor’s degree in information technology, Business Administration, or a related field (or equivalent work experience).
• 7+ years of experience in IT Asset Management (ITAM) with a focus on Software Asset Management (SAM).
• Hands‑on experience with ServiceNow implementation, particularly the ITAM or SAM modules.

Technical Skills

• Proficiency in ServiceNow ITAM/SAM Professional or similar platforms.
• Strong understanding of software licensing models.
• Familiarity with ITIL principles and best practices.

Soft Skills

• Excellent analytical and problem‑solving skills.
• Strong communication and interpersonal skills.
• Ability to lead projects and manage competing priorities in a fast‑paced environment.

Other Qualifications

Experience in IT Asset Management (ITAM) with a focus on Software Asset Management (SAM).

Additional Information

Flexible work from home options available.