Software Asset Management Analyst –ServiceNow

GTN Technical Staffing; Houston (TX); Hybrid; USD 55,000 - 96,000; Part time

Job summary

GTN Technical Staffing is hiring a Software Asset Management (SAM) Analyst to support license reconciliation, ServiceNow data management, and audit readiness. The role is hybrid in a contract capacity, targeting early-career professionals with SAM/ITAM experience.

The ideal candidate will reconcile entitlements, maintain ServiceNow records, and collaborate with vendors to obtain licensing documentation while ensuring compliance and robust data management processes.

Qualifications

• 2-5 years of experience in Software Asset Management (SAM), IT Asset Management (ITAM), software licensing, vendor management, or CMDB operations.
• Experience with data reconciliation involving software entitlements, invoices, contracts, or system records.
• Hands-on experience with ServiceNow SAM, ITAM, or CMDB preferred.
• Strong Microsoft Excel skills, including pivot tables, filters, VLOOKUP/XLOOKUP, and large datasets.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Reconcile software license entitlements against supplier records, contracts, invoices, and ServiceNow data
• Investigate and resolve data discrepancies
• Maintain accurate application, entitlement, and contract records within ServiceNow
• Import, map, transform, and validate data from Excel and other sources into ServiceNow
• Work with software vendors and supplier portals to obtain entitlement and licensing documentation
• Maintain documentation and evidence to support compliance and audit readiness
• Identify opportunities to improve reconciliation and data management processes

Skills

Data reconciliation

ServiceNow SAM/ITAM/CMDB

Microsoft Excel

Attention to detail

Communication skills

Tools

ServiceNow

CMDB systems

Job description

GTN is currently hiring for a Software Asset Management (SAM) Analyst – ServiceNow*

Schedule: Hybrid

Type: Contract

We are seeking a Software Asset Management (SAM) Analyst to support software asset management operations with a focus on license reconciliation, ServiceNow data management, and audit readiness. This is a great opportunity for an early-career professional with experience in SAM, ITAM, software licensing, vendor management, or CMDB operations.

Responsibilities

• Reconcile software license entitlements against supplier records, contracts, invoices, and ServiceNow data
• Investigate and resolve data discrepancies
• Maintain accurate application, entitlement, and contract records within ServiceNow
• Import, map, transform, and validate data from Excel and other sources into ServiceNow
• Work with software vendors and supplier portals to obtain entitlement and licensing documentation
• Maintain documentation and evidence to support compliance and audit readiness
• Identify opportunities to improve reconciliation and data management processes

Qualifications

• 2-5 years of experience in Software Asset Management (SAM), IT Asset Management (ITAM), software licensing, vendor management, or CMDB operations
• Experience with data reconciliation involving software entitlements, invoices, contracts, or system records
• Hands-on experience with ServiceNow SAM, ITAM, or CMDB preferred
• Strong Microsoft Excel skills, including pivot tables, filters, VLOOKUP/XLOOKUP, and large datasets
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills

Nice to Have

• Knowledge of software licensing models, including subscription, perpetual, user-based, device-based, and concurrent licensing
• Experience working with software vendor portals and proofs of entitlement
• Understanding of software audits, compliance, and internal controls