Software Account Manager — Driving Customer Success

Patterson Companies, Inc.; Minnesota; On-site; USD 68,000 - 89,000; Full time

Job summary

Patterson Companies, Inc. in Saint Paul, MN is seeking a Software Account Manager to own the post-sale journey, drive customer success, and foster lasting partnerships.

You will manage a portfolio of software customers, coordinate onboarding, adoption, and ongoing engagement to maximize value. The role emphasizes advisory skills, data-driven retention, and cross-functional collaboration with sales, product, and customer success teams.

Qualifications

• 2 years account management experience.
• Bachelor’s Degree in sales, business or marketing, or equivalent experience.

Responsibilities

• Own and manage a portfolio of customer accounts, driving retention and engagement throughout the customer lifecycle.
• Develop and maintain scalable post-sales engagement processes to support consistent customer interactions and lifecycle management.
• Execute onboarding, adoption, and engagement programs to help customers maximize value from Patterson solutions.
• Build trusted customer relationships that increase satisfaction, loyalty, and long-term partnership.
• Drive software adoption and value realization by reinforcing product benefits and differentiation from competitive offerings.
• Monitor customer health, usage, and engagement metrics to identify risks, opportunities, and proactive support needs.

Skills

Account management

Education

Bachelor's Degree in sales, business or marketing, or equivalent experience

Job description

Patterson Companies, Inc. in Saint Paul, MN is seeking a Software Account Manager to own the post-sale journey, drive customer success, and foster lasting partnerships.

You will manage a portfolio of software customers, coordinate onboarding, adoption, and ongoing engagement to maximize value. The role emphasizes advisory skills, data-driven retention, and cross-functional collaboration with sales, product, and customer success teams.