Customer Success & Renewal Manager

Patterson Companies; United States; On-site; USD 68,000 - 89,000; Full time

Benefits offered by this job

Full Medical, Dental, and Vision

401(k) Match

Paid Time Off

Holiday Pay & Floating Holidays

Volunteer Time Off

Educational Assistance Program

Parental and Adoption Leave

LifeWorks (Employee Assistance Program

Patterson Perks Program

Job summary

Patterson Companies is seeking a Software Account Manager to drive customer success and retention across post-sale interactions. You will manage a portfolio, lead onboarding, adoption, and engagement programs, and foster long-term partnerships by deepening product value and alignment with customer goals.

Travel up to 25% nationally; you will collaborate with sales, marketing, product development, and customer success teams to ensure renewed contracts and expanded software adoption.

Qualifications

• 2 years account management experience.
• Bachelor's Degree in sales, business or marketing, or equivalent experience.

Responsibilities

• Own and manage a portfolio of customer accounts, driving retention and engagement throughout the customer lifecycle.
• Develop and maintain scalable post-sales engagement processes to support consistent customer interactions and lifecycle management.
• Execute onboarding, adoption, and engagement programs to help customers maximize value from Patterson solutions.
• Build trusted customer relationships that increase satisfaction, loyalty, and long-term partnership.
• Drive software adoption and value realization by reinforcing product benefits and differentiation from competitive offerings.
• Analyze customer situations and develop solutions that balance customer needs, business objectives, and competitive considerations.
• Advocate for customer needs by sharing insights and feedback that drive improvements to products, services, and overall customer experience.

Skills

Account management

Education

Bachelor's Degree in sales, business or marketing, or equivalent experience

Job description

Patterson Companies is seeking a Software Account Manager to drive customer success and retention across post-sale interactions. You will manage a portfolio, lead onboarding, adoption, and engagement programs, and foster long-term partnerships by deepening product value and alignment with customer goals.

Travel up to 25% nationally; you will collaborate with sales, marketing, product development, and customer success teams to ensure renewed contracts and expanded software adoption.