Strategic Software Account Manager - Customer Success

Patterson Companies Careers; Saint Paul (MN); On-site; USD 68,000 - 89,000; Full time

Job summary

Patterson Companies is seeking a Software Account Manager to drive customer success and retention by managing the post-sale experience and fostering long-term partnerships.

You will advocate for customer needs, guide adoption of Patterson software solutions, and collaborate with Sales, Marketing, and Product teams to maximize value.

Requirements include 2 years of account management experience, a Bachelor's degree, and willingness to travel up to 25% nationwide.

Qualifications

• 2 years account management experience.
• Bachelor's Degree in sales, business or marketing, or equivalent experience.

Responsibilities

• Own and manage a portfolio of customer accounts, driving retention and engagement throughout the customer lifecycle.
• Develop and maintain scalable post-sales engagement processes to support consistent customer interactions and lifecycle management.
• Execute onboarding, adoption, and engagement programs to help customers maximize value from Patterson solutions.
• Build trusted customer relationships that increase satisfaction, loyalty, and long-term partnership.
• Advocate for customer needs by sharing insights and feedback that drive improvements to products, services, and overall customer experience.

Skills

Account management

Customer success

Education

Bachelor's degree in sales, business or marketing

Job description

Patterson Companies is seeking a Software Account Manager to drive customer success and retention by managing the post-sale experience and fostering long-term partnerships.

You will advocate for customer needs, guide adoption of Patterson software solutions, and collaborate with Sales, Marketing, and Product teams to maximize value.

Requirements include 2 years of account management experience, a Bachelor's degree, and willingness to travel up to 25% nationwide.