Software Customer Success Manager

Patterson Dental Supply, Inc.; Minnesota; On-site; USD 68,000 - 89,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) Match

Paid Time Off

Holiday Pay & Floating Holidays

Volunteer Time Off (VTO)

Educational Assistance Program

Parental and Adoption Leave

LifeWorks (Employee Assistance Program

Patterson Perks Program

Job summary

Patterson Dental Supply, Inc. is seeking a Software Account Manager to drive customer success and retention after the sale. You will manage a portfolio of accounts, ensure onboarding and adoption, and build lasting partnerships by aligning customer needs with Patterson’s software solutions.

The role emphasizes post-sales engagement, cross-functional collaboration, and proactive strategies to improve customer value, loyalty, and sustainable growth nationwide.

Qualifications

• 2 years account management experience required.
• Bachelor’s degree in sales, business or marketing or equivalent experience preferred.
• Experience with software solutions in a B2B setting is beneficial.

Responsibilities

• Own and manage a portfolio of customer accounts throughout the lifecycle.
• Drive onboarding, adoption, and ongoing engagement of Patterson software.
• Develop scalable post-sales engagement processes to support retention.
• Advocate for customer needs and coordinate with cross-functional teams.
• Analyze customer outcomes and identify opportunities to improve value.
• Maintain deep knowledge of Patterson products and customer workflows.
• Collaborate with sales and marketing to align retention strategies.

Skills

Account management

Software solutions experience

B2B environment experience

Customer relationship management

Healthcare industry knowledge

Education

Bachelor’s Degree in sales, business or marketing, or equivalent experience

Job description

Patterson Dental Supply, Inc. is seeking a Software Account Manager to drive customer success and retention after the sale. You will manage a portfolio of accounts, ensure onboarding and adoption, and build lasting partnerships by aligning customer needs with Patterson’s software solutions.

The role emphasizes post-sales engagement, cross-functional collaboration, and proactive strategies to improve customer value, loyalty, and sustainable growth nationwide.