SOCOM Desktop/PC Technician — TS/SCI Clearance

SAIC; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

SAIC invites applications for a Desktop/PC Technician to support USSOCOM’s SITEC program at the SOCOM Headquarters, MacDill AFB, Tampa, FL. The role delivers Tier I–II end-user hardware/software support, connectivity, and troubleshooting to USSOCOM personnel while coordinating with IT teams to keep systems running smoothly.

The ideal candidate has DoD TS/SCI clearance, 1+ year PC tech/helpdesk experience, and strong written and verbal communication.

Qualifications

• DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Intermediate level or higher.
• At least 1 year of previous experience working as a PC Tech or Help Desk.
• Demonstrated ability to communicate exceptionally well both orally and in writing, with a positive customer service attitude.

Responsibilities

• Troubleshooting and proactively resolving technical issues
• Responding to requests for technical support
• Providing recommendations for technical support
• Providing technical problem solving for customer support of database
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
• Installing and configuring application and operating system software and upgrades
• Troubleshooting and repairing hardware and network connectivity issues
• Removing old equipment and performing data migration to new machines
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Analyzing and making recommendations for hardware and software standardization

Skills

Excellent communication

Customer service mindset

Education

HS Diploma or equivalent

AS/AA degree

BS/BA degree

Job description

SAIC invites applications for a Desktop/PC Technician to support USSOCOM’s SITEC program at the SOCOM Headquarters, MacDill AFB, Tampa, FL. The role delivers Tier I–II end-user hardware/software support, connectivity, and troubleshooting to USSOCOM personnel while coordinating with IT teams to keep systems running smoothly.

The ideal candidate has DoD TS/SCI clearance, 1+ year PC tech/helpdesk experience, and strong written and verbal communication.