Desktop PC Technician

SAIC; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

SAIC invites applications for a Desktop/PC Technician to support USSOCOM’s SITEC program at the SOCOM Headquarters, MacDill AFB, Tampa, FL. The role delivers Tier I–II end-user hardware/software support, connectivity, and troubleshooting to USSOCOM personnel while coordinating with IT teams to keep systems running smoothly.

The ideal candidate has DoD TS/SCI clearance, 1+ year PC tech/helpdesk experience, and strong written and verbal communication.

Qualifications

• DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Intermediate level or higher.
• At least 1 year of previous experience working as a PC Tech or Help Desk.
• Demonstrated ability to communicate exceptionally well both orally and in writing, with a positive customer service attitude.

Responsibilities

• Troubleshooting and proactively resolving technical issues
• Responding to requests for technical support
• Providing recommendations for technical support
• Providing technical problem solving for customer support of database
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
• Installing and configuring application and operating system software and upgrades
• Troubleshooting and repairing hardware and network connectivity issues
• Removing old equipment and performing data migration to new machines
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Analyzing and making recommendations for hardware and software standardization

Skills

Excellent communication

Customer service mindset

Education

HS Diploma or equivalent

AS/AA degree

BS/BA degree

Job description

Description

SAIC has an immediate opening for a Desktop/PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at the SOCOM Headquarters at MacDill, AFB FL.

We are seeking a Desktop/PC Technician to join our IT team. The successful candidate will be responsible for providing direct Tier I–II technical support for the lifecycle of services, hardware devices, multi-vendor applications, connectivity, and end-user environments. Deliver technical support for USSOCOM personnel, including real-time troubleshooting of end-user device hardware/software, connectivity, and access issues. Apply advanced troubleshooting to diagnose and resolve complex hardware/software, network connectivity, and user experience issues. Desktop/PC Technicians work closely with other IT teams and service providers to ensure seamless operation and support of our IT infrastructure.

Duties include but are not limited to:

• Troubleshooting and proactively resolving technical issues

• Responding to requests for technical support

• Providing recommendations for technical support

• Providing technical problem solving for customer support of database

• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers

• Installing and configuring application and operating system software and upgrades

• Troubleshooting and repairing hardware and network connectivity issues

• Removing old equipment and performing data migration to new machines

• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades

• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule

• Analyzing and making recommendations for hardware and software standardization

Qualifications

• DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Intermediate level or higher

• At least 1 year of previous experience working as a PC Tech or Help Desk

• Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude

Education/Years of IT Experience:

• Min 6 years with HS Diploma, 4 years with AS/AA degree, or 2 years with BS/BA

Clearance Requirement:

• A DoD security clearance at the TS/SCI level is required

REQNUMBER: 2617260

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability