Social Integration Program Associate (Remote/Hybrid)

HIAS; Silver Spring (MD); Ibrido; USD 50.000 - 55.000; Tempo pieno

Descrizione del lavoro

HIAS is seeking a Program Associate, Social Integration to provide administrative and programmatic support for the Social Integration team. The role coordinates affiliate network calls, manages communications, and supports HIAS platforms such as SharePoint, Apricot, and Litmos.

Based at HQ in Silver Spring, MD with remote options for certain states. The position requires 1–2 years of experience, knowledge of the U.S.

Competenze

• 1–2 years of relevant experience.
• Knowledge of U.S. Refugee Program required; experience at a national resettlement agency or affiliate is a plus.
• Personal experience with refugee resettlement or migration is valuable.
• Strong computer skills: data entry, data analysis; proficient in Word, PowerPoint, Excel.
• Knowledge of Apricot, a client case management database, preferred.
• Excellent verbal and written communication.
• Strong interpersonal skills to maintain relationships with HIAS staff and affiliates.
• Well-organized, detail-oriented; able to work under pressure and meet deadlines.
• Self-starter with ability to manage multi-faceted programs.

Mansioni

• Coordinate regular calls with affiliate partners including scheduling and follow-up.
• Track attendance, share call recordings, slides, and resources with affiliates.
• Monitor the program inbox; triage inquiries and ensure timely follow-up.
• Process affiliate exception requests with proper tracking and approvals.
• Maintain and update affiliate contact lists and distribution groups.
• Coordinate collection and review of semi-annual affiliate reports for completeness.
• Track training hours and support reporting requirements.
• Assist with learning management systems user access and records.
• Provide support for other Social Integration program functions as needed.
• Perform other duties as assigned.

Conoscenze

Data entry

Data analysis

Microsoft Word

PowerPoint

Excel

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Self-motivation

Multitasking

Strumenti

SharePoint

Apricot

Litmos

Descrizione del lavoro

HIAS is seeking a Program Associate, Social Integration to provide administrative and programmatic support for the Social Integration team. The role coordinates affiliate network calls, manages communications, and supports HIAS platforms such as SharePoint, Apricot, and Litmos.

Based at HQ in Silver Spring, MD with remote options for certain states. The position requires 1–2 years of experience, knowledge of the U.S.