Program Associate, Social Integration

HIAS; Silver Spring (MD); Hybrid; USD 50,000 - 55,000; Full time

Job summary

HIAS is seeking a Program Associate, Social Integration to provide administrative and programmatic support for the Social Integration team. The role coordinates affiliate network calls, manages communications, and supports HIAS platforms such as SharePoint, Apricot, and Litmos.

Based at HQ in Silver Spring, MD with remote options for certain states. The position requires 1–2 years of experience, knowledge of the U.S.

Qualifications

• 1–2 years of relevant experience.
• Knowledge of U.S. Refugee Program required; experience at a national resettlement agency or affiliate is a plus.
• Personal experience with refugee resettlement or migration is valuable.
• Strong computer skills: data entry, data analysis; proficient in Word, PowerPoint, Excel.
• Knowledge of Apricot, a client case management database, preferred.
• Excellent verbal and written communication.
• Strong interpersonal skills to maintain relationships with HIAS staff and affiliates.
• Well-organized, detail-oriented; able to work under pressure and meet deadlines.
• Self-starter with ability to manage multi-faceted programs.

Responsibilities

• Coordinate regular calls with affiliate partners including scheduling and follow-up.
• Track attendance, share call recordings, slides, and resources with affiliates.
• Monitor the program inbox; triage inquiries and ensure timely follow-up.
• Process affiliate exception requests with proper tracking and approvals.
• Maintain and update affiliate contact lists and distribution groups.
• Coordinate collection and review of semi-annual affiliate reports for completeness.
• Track training hours and support reporting requirements.
• Assist with learning management systems user access and records.
• Provide support for other Social Integration program functions as needed.
• Perform other duties as assigned.

Skills

Data entry

Data analysis

Microsoft Word

PowerPoint

Excel

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Self-motivation

Multitasking

Tools

SharePoint

Apricot

Litmos

Job description

Career Site - Posting Location(s) Hybrid or Remote - Silver Spring, MD or New York, NY or United States

HIAS seeks a Program Associate, Social Integration to provide administrative and programmatic support for the Social Integration team. In close collaboration with the Preferred Communities, Matching Grant, and Program of Initial Resettlement programs, the Program Associate serves as a key point of contact for HIAS’ affiliate partners, supporting program implementation, communication, and data collection. The position coordinates affiliate network calls, manages program communications, and supports the affiliate access to HIAS platforms such as SharePoint, Apricot, and Litmos. This position engages with HIAS’ headquarters support departments, HIAS Affiliates across the country, and other stakeholders to ensure high-quality and responsive refugee programming across the HIAS network.

Note, this position is based at our headquarters in Silver Spring, Maryland and we will consider a remote option for applicants who live outside of commuting distance to either of our offices and are based in the following states: Connecticut, Florida, Georgia, Massachusetts, Michigan, New Jersey, Ohio, Pennsylvania, Texas, Virginia.

The salary for this position is $50,000-55,000. This position is grant funded and the position is contingent on funding.

ESSENTIAL FUNCTIONS:

• Coordinates regular calls with affiliate partners, including scheduling, logistics management, and follow-up.
• Tracks and records attendance, organizes and shares the call recording, slide deck, important resources with affiliate partners.
• Monitors the Preferred Communities (PC) program inbox, responding to inquiries, triaging requests, and ensuring timely follow-up with affiliates and stakeholders.
• Processes affiliate exception requests ensuring appropriate tracking, communication, and approval.
• Maintains and regularly updates affiliate contact lists and distribution groups to ensure accurate communication across the network.
• Coordinates the collection, review, and tracking of semi-annual affiliate reports, verifying completeness and accuracy, ensuring timely submission.
• Tracks and manages technical assistance and training hours, maintaining records and supporting reporting requirements.
• Supports administration of learning management systems, including assisting with user access, reviewing records, and maintaining learning materials.
• Provides support for other social integration program functions as needed.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• 1-2 years of relevant experience.
• Knowledge of U.S. Refugee Program required; previous work experience at a national resettlement agency or resettlement affiliate is an asset.
• Previous personal experience with refugee resettlement or migration will bring a valuable perspective to this role.
• Excellent computer skills, including data entry and data analysis; proficiency in Microsoft Word, PowerPoint and Excel.
• Knowledge of Apricot, client case management database system is preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills to maintain key relationships with program staff at HIAS affiliates and other national voluntary agencies.
• Well-organized and detail-oriented; ability to work under pressure and meet deadlines.
• Self-starter able to manage and carry out varied functions of multi-faceted program.