SOC Security Dispatcher & Alarm Response Specialist

Allied Universal; Normal (IL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

Retirement plans

Paid holidays

Vacation

Job summary

Allied Universal is hiring a Security Operations Center Operator. The role monitors security, fire/life safety, and CCTV systems at client facilities to ensure rapid, accurate responses to incidents. You will document events, communicate clearly, and coordinate with security staff to mitigate issues.

The SOC runs 24/7, requiring high attention to detail, strong communication, and the ability to type 40+ WPM. Valid driver's license and relevant dispatch or security experience are preferred.

Qualifications

• High school diploma or equivalent.
• Valid driver's license if driving a company or customer owned vehicle.
• Must possess one or more of the following: Military service; POST Certified law enforcement experience.
• Minimum of two (2) years of work experience in public sector dispatch or emergency operations center (PSAP, 911).
• Minimum of two (2) years of verifiable data entry experience.
• Minimum of three (3) years of verifiable private/corporate security experience.
• Advanced computer skills; proficiency with Google Applications; able to monitor and/or utilize multiple software programs at once.
• Ability to analyze high stress situations to determine proper communication of events and dispatch the proper teams.
• Ability to adapt in a dynamic work environment; work under pressure.
• Ability to prioritize workload based on urgency.
• Ability to communicate effectively.
• Excellent oral and written communication skills; communicate under elevated stress.
• Strong organizational skills and attention to detail; multitask efficiently.
• Demonstrated analytic and critical thinking skills.
• Ability to work in a team environment.
• Able to type 40+ words per minute with high accuracy.
• Able to work flexible schedules.

Responsibilities

• Monitor security, communications, and fire/life safety systems via monitoring systems.
• Respond to events and situations from phones, radios, and intercoms.
• Document routine and unusual events occurring at facilities.
• Make emergency notifications as per policies and procedures.
• Monitor surveillance cameras and CCTV; respond to alarms.
• Coordinate with departments and security staff during emergencies.
• Serve as liaison between departments and security.
• Handle complaints and critical event information promptly.

Skills

Typing 40 WPM

Communication skills

Analytical thinking

Multitasking

Teamwork

Education

High school diploma

Tools

Google Applications

Job description

Allied Universal is hiring a Security Operations Center Operator. The role monitors security, fire/life safety, and CCTV systems at client facilities to ensure rapid, accurate responses to incidents. You will document events, communicate clearly, and coordinate with security staff to mitigate issues.

The SOC runs 24/7, requiring high attention to detail, strong communication, and the ability to type 40+ WPM. Valid driver's license and relevant dispatch or security experience are preferred.