Security Operations Center Operator - Bilingual

Allied Universal; Washington (District of Columbia); On-site; USD 29,000 - 40,000; Full time

Job summary

Allied Universal is seeking a Security Operations Center Operator in Washington, DC. This full-time role requires 24/7 on-site monitoring of security, CCTV, and life-safety systems, acting as the liaison across departments.

You will document events and manage access to equipment in the Control Room, handling routine and urgent task work orders. The position emphasizes strong technical skills, teamwork, and the ability to respond quickly during emergencies, with a compensation of $24.88 per hour.

Qualifications

• Must have high school diploma or equivalent.
• Bachelor’s degree in protective services, business, or related field is preferred.
• Associate’s degree (or 60 credits) or higher in criminal justice with current or prior active military service.
• Graduate of a Certified Public Safety Academy (military or civilian) in law enforcement, adult corrections, or firefighter field.
• 8+ years of active military service or equivalent.
• 2 years of work experience in public sector dispatch or emergency operations center.
• 2 years of verifiable data center security experience.
• 3 years of verifiable private/corporate security experience.

Responsibilities

• Monitor security, communications, and fire/life safety systems in the designated region.
• Proactively monitor surveillance cameras and respond to alarms.
• Answer events via phones and intercoms, provide clear directions during emergencies.
• Serve as liaison between departments and security.
• Document routine/unusual events using shift reports and incident logs.
• Maintain control of equipment and keys in the Control Room and log usage.
• Complete task work orders for maintenance needs.
• Notify supervisors of missing/damaged equipment promptly.
• Oversee two-way communications systems and emergency notifications.
• Provide productivity and cost-reduction recommendations to management.
• Suggest improvements for security surveys and post orders.

Skills

Advanced computer skills

Teamwork

Multi-tasking

Detail-oriented

Education

High school diploma or equivalent

Bachelor’s degree in protective services or related field

Associate’s degree (60 credits) or higher in criminal justice

Graduate of Certified Public Safety Academy

8+ years active military service

2 years in public sector dispatch or emergency operations center

2 years of data center security experience

3 years of private/corporate security experience

Tools

Microsoft Office

Google Applications

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Security Operations Center (SOC) Operator

The Security Operations Center (SOC) Operator is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications and fire/life safety systems and is the liaison between all security departments. The Security Operations Center (SOC) Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control Room. This position is responsible for competing task work orders for all maintenance needs reported.

Full Time - (Open availbility is a must)

$24.88 / hr

Bilingual in English and Spanish

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems
• Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
• Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Serve as the liaison between all departments and the security department
• Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
• Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
• Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff
• Complete “task work orders' for all reported maintenance needs
• Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
• Control and monitor the two-way communication systems
• Make emergency notifications as necessary pursuant to site Post Orders
• Make productivity and cost reduction recommendations to management
• Make recommendations for physical security surveys and post orders

BASIC QUALIFICATIONS

• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Must possess one or more of the following:
  • Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
  • Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
  • Bachelor’s degree in protective services, business, or related field
  • A minimum of 8 or more years of active service in any military branch
  • Associate’s degree (or 60 credits) or higher in criminal justice with current or prior active military service
  • 2 years of work experience in public sector dispatch or emergency operations center
  • 2 years of verifiable data center security experience
  • 3 years of verifiable private/corporate security experience

Knowledge and Skills Required

• Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google Applications
• Ability to work in a team environment; teamwork
• Ability to multi-task, discern patterns in detail

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.