SOC Security Dispatch Lead (24/7)

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 44,000 - 61,000; Full time

Job summary

Mayo Clinic in Rochester, MN, seeks an experienced SOC Dispatcher Supervisor to oversee dispatch operations for emergent and non-emergent security requests, ensure continuous 24/7 staffing and coordinate with outside agencies.

The role requires strong communication, decision-making, and project-management skills, with knowledge of security systems and emergency dispatch. On-call coverage and training duties are included.

Qualifications

• Bachelor’s degree with one year of operations center, security, healthcare, law enforcement or military experience; Associates with three years; or HS/GED with five years.
• Bachelor’s degree preferred; experience working within a security/emergency dispatch or operations center preferred
• Experience with Microsoft Office required
• Project management experience preferred
• Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred
• Excellent communication skills and ability to manage alarm dispatching
• Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations
• Emergency Telecommunications certification is preferred; Board certification through ASIS (CPP or PSP) preferred
• Certification in Lenel access control and Genetec video management system preferred
• Knowledge of the intelligence cycle and basic analyst skillset preferred
• Working knowledge of radio communications
• Basic computer knowledge
• Excellent communication skills for interacting with Mayo Clinic patients, Physicians, and staff

Responsibilities

• Oversee SOC Dispatch operations for emergent and non-emergent Mayo Clinic Security requests.
• Provide coverage of a SOC Operator position; watch officer coverage for security incidents.
• Assist with SOC training, ongoing education, quality assurance, and improvements.
• Help assure adequate staffing for 24/7 operations.
• Maintain communications with outside agencies; introduce new technologies and procedures.
• Gather security information and monitor events for escalation; provide on-call coverage.

Skills

Communication skills

Decision making

Problem solving

Multi-tasking

Project management

Attention to detail

Education

Bachelor’s degree

Associate degree

HS/GED

Tools

Microsoft Office

Lenel access control

Genetec video management system

Radio communications systems

Job description

Mayo Clinic in Rochester, MN, seeks an experienced SOC Dispatcher Supervisor to oversee dispatch operations for emergent and non-emergent security requests, ensure continuous 24/7 staffing and coordinate with outside agencies.

The role requires strong communication, decision-making, and project-management skills, with knowledge of security systems and emergency dispatch. On-call coverage and training duties are included.