Assistant Supervisor -SOC

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 44,000 - 61,000; Full time

Job summary

Mayo Clinic in Rochester, MN, seeks an experienced SOC Dispatcher Supervisor to oversee dispatch operations for emergent and non-emergent security requests, ensure continuous 24/7 staffing and coordinate with outside agencies.

The role requires strong communication, decision-making, and project-management skills, with knowledge of security systems and emergency dispatch. On-call coverage and training duties are included.

Qualifications

• Bachelor’s degree with one year of operations center, security, healthcare, law enforcement or military experience; Associates with three years; or HS/GED with five years.
• Bachelor’s degree preferred; experience working within a security/emergency dispatch or operations center preferred
• Experience with Microsoft Office required
• Project management experience preferred
• Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred
• Excellent communication skills and ability to manage alarm dispatching
• Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations
• Emergency Telecommunications certification is preferred; Board certification through ASIS (CPP or PSP) preferred
• Certification in Lenel access control and Genetec video management system preferred
• Knowledge of the intelligence cycle and basic analyst skillset preferred
• Working knowledge of radio communications
• Basic computer knowledge
• Excellent communication skills for interacting with Mayo Clinic patients, Physicians, and staff

Responsibilities

• Oversee SOC Dispatch operations for emergent and non-emergent Mayo Clinic Security requests.
• Provide coverage of a SOC Operator position; watch officer coverage for security incidents.
• Assist with SOC training, ongoing education, quality assurance, and improvements.
• Help assure adequate staffing for 24/7 operations.
• Maintain communications with outside agencies; introduce new technologies and procedures.
• Gather security information and monitor events for escalation; provide on-call coverage.

Skills

Communication skills

Decision making

Problem solving

Multi-tasking

Project management

Attention to detail

Education

Bachelor’s degree

Associate degree

HS/GED

Tools

Microsoft Office

Lenel access control

Genetec video management system

Radio communications systems

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.


• Dental:Delta Dental or reimbursement account for flexible coverage.


• Vision:Affordable plan with national network.


• Pre-Tax Savings:HSA and FSAs for eligible expenses.


• Retirement: Competitive retirement package to secure your future.

Responsibilities

Mayo Clinic Assistant Supervisors assist the SOC Supervisors in overseeing all SOC Dispatch operations for the coordination of emergent and non-emergent requests for Mayo Clinic Security services, both Enterprise and campus-specific. Provides coverage of a SOC Operator position while working. In the absence of a SOC Supervisor, provides watch officer coverage of security incidents identified through open-source information monitoring and oversees response processes related to the dispatch of Campus Security Officers Enterprise-wide and the escalation of moderate to severe incidents to Security Leadership. Assists with SOC training for all new employees, ongoing continuing education, training, quality assurance, and continuous improvement. Assists the SOC Supervisor to assure adequate staffing for 24-hour/7-day-a-week operations. In the absence of a SOC Supervisor, will maintain communications and working relationships with outside agencies. Introduces new technologies and procedures to the SOC while maintaining existing business practices and contractual arrangements. In the absence of the SOC Supervisor, gathers and collates open-source security information and assesses/monitors real-world security events for escalation. Provides on-call coverage for the SOC and fills the Security Hospital Incident Command role when needed. Other projects as assigned.

This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Qualifications

Bachelor’s degree with one year of operations center, security, healthcare, law enforcement or military experience or Associates degree with three years of operations center, security, healthcare, law enforcement or military experience or HS/GED with five years of operations center, security, healthcare, law enforcement or military experience. Bachelor’s degree preferred, experience working within a security/emergency dispatch or operations center preferred

experience with Microsoft Office required

Project management experience preferred. Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred. Excellent communication skills and ability to manage alarm dispatching. Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations. The preferred candidate will be detail-oriented, mission-driven, and able to multi-task continuously. Emergency Telecommunications certification is preferred. Board certification through ASIS (CPP or PSP) preferred. Certification in Lenel access control and Genetec video management system preferred. Knowledge of the intelligence cycle and basic analyst skillset preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills for interacting with all levels of Mayo Clinic patients, Physicians, and staff. Demonstrates behaviors consistent with Mayo Core Principals. Must be certified in Emergency Telecommunications (ETC) at the time of hire or become certified within one year of employment. The SOC will assist applicants that are not currently certified in Emergency Telecommunications to obtain their certification after hire.

Exemption Status

Nonexempt

Compensation Detail

$32.39 - $43.73/hour; Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

0600-1830, 1800-0630, and/or mid-shift hours. Shift hours are dependent on departmental need.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.