SOC Dispatch Lead - Training, Coordination & Response

Park Nicollet Methodist Hospital; Saint Louis Park (MN); On-site; USD 70,000 - 100,000; Full time

Job summary

Park Nicollet is hiring a Security Operations Center Lead Operator at Methodist Hospital. The Lead Dispatcher provides advanced operational support within the SOC, serving as the primary onshift resource for SOC Dispatchers.

This role provides training and direction to SOC Dispatchers to ensure adherence to security policies, standards and procedures, ensuring that the SOC maintains high levels of situational awareness, accuracy, and professionalism.

Qualifications

• Minimum of two years of experience in security, emergency communications, or public safety telecommunications.
• Equivalent combination of experience and education
• Valid driver's license.
• Strong knowledge of dispatching, emergency communication, and incident triage.
• Ability to lead, mentor and support SOC dispatchers.
• Proficiency with video management, access control, alarms, and radio systems.
• Strong multitasking, prioritization, and communication skills.
• Ability to remain calm and effective during high stress situations.

Responsibilities

• Monitor video management, alarms, access control systems, and communication channels.
• Receive, triage, and dispatch calls for service in accordance with procedures.
• Maintain situational awareness of all active incidents.
• Support field Security Officers with real-time information and coordination.

Skills

Dispatch knowledge

Leadership

Communication

Multitasking

Calm under pressure

Tools

Video management systems

Access control systems

Alarms systems

Radio systems

Job description

Park Nicollet is hiring a Security Operations Center Lead Operator at Methodist Hospital. The Lead Dispatcher provides advanced operational support within the SOC, serving as the primary onshift resource for SOC Dispatchers.

This role provides training and direction to SOC Dispatchers to ensure adherence to security policies, standards and procedures, ensuring that the SOC maintains high levels of situational awareness, accuracy, and professionalism.