SOC Assistant Supervisor — 24/7 Security Dispatch & Training

Mayo Clinic; Rochester (MN); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Medical: Multiple plan options

Dental: Delta Dental or reimbursement

Vision: National network

Pre-Tax Savings: HSA and FSAs

Retirement: Competitive retirement

Job summary

Mayo Clinic is seeking a capable SOC Supervisor to oversee dispatch operations for campus and enterprise security. This role involves coordinating emergent and non-emergent requests, training staff, and ensuring round-the-clock protection across Mayo Clinic locations.

The ideal candidate has a Bachelor’s or higher with security/dispatch experience, strong communication skills, and knowledge of video management and access control systems.

Qualifications

• Bachelor’s degree with one year of operations center, security, healthcare, law enforcement or military experience or Associates degree with three years of operations center, security, healthcare, law enforcement or military experience or HS/GED with five years of operations center, security, healthcare, law enforcement or military experience.
• Bachelor’s degree preferred, experience working within a security/emergency dispatch or operations center preferred
• Experience with Microsoft Office required
• Project management experience preferred
• Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred
• Excellent communication skills and ability to manage alarm dispatching
• Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations
• Preferred: Emergency Telecommunications certification, ASIS CPP/PSP, Lenel, Genetec knowledge
• Knowledge of the intelligence cycle and basic analyst skillset preferred
• Working knowledge of radio communications
• Basic computer knowledge
• Must be ETC certified at time of hire or within one year; ETC certification assistance provided after hire

Responsibilities

• Oversee the SOC Dispatch operations for Mayo Clinic Security services (Enterprise and campus)
• Provide coverage of a SOC Operator position and watch officer during supervisor absence and escalation of incidents
• Assist with SOC training, continuing education, quality assurance, and continuous improvement
• Assist SOC Supervisor to ensure 24/7 staffing and maintain relationships with outside agencies
• Introduce new technologies and procedures while maintaining existing business practices
• Gather and collate open-source security information and assess real-world security events for escalation
• Provide on-call coverage for SOC and fill Security Hospital Incident Command role when needed
• Participate in other projects as assigned

Skills

Communication skills

Problem solving

Multitasking

Radio communications

Intelligence cycle knowledge

ETC certification knowledge

SOC operations experience

Project management

Education

Bachelor’s degree in operations center, security, healthcare, law enforcement or military field

Associates degree in related field

HS/GED with five years of relevant experience

Tools

Lenel access control

Genetec video management system

Microsoft Office

Job description

Mayo Clinic is seeking a capable SOC Supervisor to oversee dispatch operations for campus and enterprise security. This role involves coordinating emergent and non-emergent requests, training staff, and ensuring round-the-clock protection across Mayo Clinic locations.

The ideal candidate has a Bachelor’s or higher with security/dispatch experience, strong communication skills, and knowledge of video management and access control systems.