SOC Communications Operator — Dispatch, Monitoring & 24/7

Mayo Clinic; Rochester (MN); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA/FSAs

Retirement plan

Job summary

Mayo Clinic is seeking a Security Operations Center (SOC) Operator to serve as the primary communications hub for real-time security operations. This role requires calm, precise action in high‑volume environments, coordinating radio, phone, and dispatch tasks to ensure rapid and appropriate responses.

The SOC Operator will monitor cameras, alarms, access control, and other systems while maintaining situational awareness 24/7 to support clinical, staff, patient, and visitor safety.

Qualifications

• High school diploma or GED; 2 years dispatch/communication experience or two combined years of customer service, call center, or dispatching experience.
• Experience with Microsoft Office required; working knowledge of security systems technology (video management, access control, and radio communications) preferred.
• Emergency Telecommunications certification is preferred; candidate should become certified within one year of employment.
• Excellent communication skills and ability to make sound decisions under stress; multitask in a fast-paced environment.

Responsibilities

• Answer and manage high‑volume phone, radio, and intercom traffic in real time.
• Dispatch security officers using two‑way radio systems with professional radio discipline.
• Prioritize and route incoming requests based on urgency and operational impact.
• Accurately document incidents and communications in a case/incident management system.
• Monitor video, alarms, access control, and other security systems; coordinate escalations as needed.

Skills

Communication skills

Decision making under pressure

Multitasking

Emergency Telecommunications

Radio communications

Education

High school diploma/GED

Some college coursework substitutes experience

Bachelor's degree (substitutes for experience)

Tools

Microsoft Office

Lenel access control

Genetec VMS

Video management systems

Two-way radio systems

Job description

Mayo Clinic is seeking a Security Operations Center (SOC) Operator to serve as the primary communications hub for real-time security operations. This role requires calm, precise action in high‑volume environments, coordinating radio, phone, and dispatch tasks to ensure rapid and appropriate responses.

The SOC Operator will monitor cameras, alarms, access control, and other systems while maintaining situational awareness 24/7 to support clinical, staff, patient, and visitor safety.