SOC Dispatch Lead — Incident Coordination & Training

HealthPartners; Saint Louis Park (MN); On-site; USD 75,000 - 95,000; Full time

Job summary

HealthPartners is seeking a Security Operations Center Lead Operator at Methodist Hospital to provide advanced operational support as the primary on-shift resource for SOC Dispatchers. You will lead, mentor, and support SOC staff, ensuring adherence to security policies and effective incident coordination.

The role emphasizes leadership, training, and continuous improvement of SOC processes, with responsibility for incident coordination and cross-team communication across field officers and SOC

Qualifications

• Minimum of two years of experience in security, emergency communications, or public safety telecommunications.
• Equivalent combination of experience and education may be accepted.

Responsibilities

• Monitor video management, alarms, access control systems, and communication channels.
• Receive, triage, and dispatch calls for service per procedures.
• Maintain situational awareness of all active incidents.
• Support field Security Officers with real-time information and coordination.

Skills

Dispatching

Leadership

Emergency comms

Video management

Access control

Alarms

Radio systems

Multitasking

Calm under pressure

Education

Two years of security/EM communications experience

Tools

Video management systems

Access control systems

Alarm systems

Radio communications

Job description

HealthPartners is seeking a Security Operations Center Lead Operator at Methodist Hospital to provide advanced operational support as the primary on-shift resource for SOC Dispatchers. You will lead, mentor, and support SOC staff, ensuring adherence to security policies and effective incident coordination.

The role emphasizes leadership, training, and continuous improvement of SOC processes, with responsibility for incident coordination and cross-team communication across field officers and SOC