SOC Operator: Evening Shift — Real-Time Security & Dispatch

Securitas, Inc.; Boston (MA); On-site; USD 32,000 - 36,000; Full time

Job summary

Securitas is seeking a SOC Operator in Cambridge, MA to monitor alarms, manage security systems, and coordinate incident response from a centralized control room. The role emphasizes rapid reporting, accurate logging, and professional communication with clients, employees, and emergency responders.

Candidates with call center, dispatch, or surveillance experience are welcome, and training is provided to launch a career in security.

Qualifications

• At least 18 years of age.
• Legal authorization to work in the United States.
• Pre-employment screening including background check and drug test.
• Reliable communication and transportation.
• Ability to read, write, and speak English.

Responsibilities

• Monitor intrusion detection systems and security technologies to identify threats.
• Listen to and manage law enforcement and security radio traffic with real-time awareness.
• Coordinate and dispatch appropriate emergency services or on-site personnel.
• Accurately log incidents, maintain detailed records, and prepare professional reports.
• Monitor CCTV systems to detect suspicious activity and support investigations.
• Perform remote alarm panel programming and system troubleshooting as needed.
• Provide clear, professional communication to clients, employees, and emergency responders.
• Review events and assist with identifying trends or areas for improvement.

Skills

Attention to detail

Situational awareness

Multitasking

Communication skills

Teamwork

Problem solving

Education

High School Diploma or GED

Job description

Securitas is seeking a SOC Operator in Cambridge, MA to monitor alarms, manage security systems, and coordinate incident response from a centralized control room. The role emphasizes rapid reporting, accurate logging, and professional communication with clients, employees, and emergency responders.

Candidates with call center, dispatch, or surveillance experience are welcome, and training is provided to launch a career in security.