SOC Dispatcher: Real-Time Security Command Center

Securitas, Inc.; Boston (MA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Competitive benefits package

Flexible schedules

Zusammenfassung

Securitas is seeking a SOC Operator in Boston to monitor security systems, manage alarms, and coordinate dispatches from a centralized control room. The role emphasizes rapid response, accurate reporting, and continuous situational awareness. Training is provided for those new to the security field.

Ideal candidates have call center, dispatch, or monitoring background, with strong communication and multitasking skills to sustain operations in a fast-paced environment.

Qualifikationen

• Be at least 18 years old.
• High School Diploma or GED or equivalent.
• Legal work authorization in the United States.
• Read, write and speak English fluently.
• Successful completion of pre-employment screening (background check and drug test).

Aufgaben

• Monitor intrusion detection and other security technologies to identify threats.
• Listen to and manage security radio traffic with real-time awareness.
• Coordinate and dispatch emergency services or on-site personnel.
• Log incidents and maintain detailed reports.
• Monitor CCTV to detect suspicious activity and support investigations.
• Perform remote alarm panel programming and system troubleshooting when needed.
• Provide clear, professional communication to clients, employees, and responders.
• Review events to identify trends and areas for improvement.

Kenntnisse

Alarm monitoring

Radio monitoring

Incident dispatch

Video surveillance

Ausbildung

High School Diploma or GED

Tools

CCTV systems

Alarm systems

Dispatch software

Jobbeschreibung

Securitas is seeking a SOC Operator in Boston to monitor security systems, manage alarms, and coordinate dispatches from a centralized control room. The role emphasizes rapid response, accurate reporting, and continuous situational awareness. Training is provided for those new to the security field.

Ideal candidates have call center, dispatch, or monitoring background, with strong communication and multitasking skills to sustain operations in a fast-paced environment.