SOC Dispatcher: Fast‑paced Incident Command & Growth

Titan Security Group; Milwaukee (WI); On-site; USD 29,000 - 31,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Career growth

Training programs

Job summary

Titan Security Group in Milwaukee, WI is seeking a detail-oriented SOC/Dispatch Operator to monitor security systems, manage communications, and coordinate emergency response for a major utility provider. The role requires calm, real-time decision-making in a fast-paced environment.

You will monitor access systems, alarms, and work orders; dispatch security personnel; compile shift and incident reports; and participate in incident coordination and training.

Qualifications

• Experience as a SOC Operator or Security Dispatcher in a fast-paced environment preferred.
• Education: High School diploma or GED required; Associate degree or security coursework preferred.
• Exceptional written and verbal communication, active listening, and customer service abilities.
• Technical: comfortable navigating multi-monitor setups, alarm monitoring software, dispatch systems, MS Office.
• Licensing: ability to pass pre-employment drug screen and comprehensive criminal background check; Wisconsin Private Security License or ability to obtain.

Responsibilities

• Monitor security access systems, emails, work orders, communication channels, and alarm feeds.
• Prioritize and process information according to SOC protocols.
• Acknowledge alarms and dispatch security personnel or emergency responders as needed.
• Serve as the central hub for emergency and non-emergency calls-for-service via phone and email workstations.
• Escalate and report operational matters to the SOC Manager, Director of Operations, and senior management in real-time.

Skills

Communication

Multi-tasking

Attention to detail

Customer service

Education

High School diploma or GED

Associate degree or security coursework preferred

Tools

Alarm monitoring software

Dispatch systems

MS Office (Excel/Word)

Workforce management platforms

Job description

Titan Security Group in Milwaukee, WI is seeking a detail-oriented SOC/Dispatch Operator to monitor security systems, manage communications, and coordinate emergency response for a major utility provider. The role requires calm, real-time decision-making in a fast-paced environment.

You will monitor access systems, alarms, and work orders; dispatch security personnel; compile shift and incident reports; and participate in incident coordination and training.