SOC Operator — Real-Time Security Dispatcher

Securitas Security Services USA, Inc.; Cambridge (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

Flexible schedules

Job summary

Securitas Security Services USA, Inc. is seeking a SOC Operator to monitor security systems, coordinate dispatches, and document incidents in real time from a centralized control room.

The role emphasizes quick decision-making, precise reporting, and seamless communication with clients and emergency responders. Ideal candidates have call center, dispatch, or monitoring experience, with training provided to launch a career in security.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED or willingness to obtain within six months.
• Legal authorization to work in the United States.
• Customer service experience.
• Reliable communication.
• Ability to multitask under stress.
• Valid driver license.
• Ability to read, write, and speak English.
• Successful completion of pre-employment screening (background check and drug test).

Responsibilities

• Monitor intrusion detection systems and other security technologies to identify and respond to threats.
• Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness.
• Coordinate and dispatch appropriate emergency services or on-site personnel.
• Accurately log incidents, maintain detailed records, and prepare professional reports.
• Monitor CCTV systems to detect suspicious activity and support investigations.
• Perform remote alarm panel programming and system troubleshooting as needed.
• Provide clear, professional communication to clients, employees, and emergency responders.
• Review events and assist with identifying trends or areas for improvement.

Skills

Alarm monitoring

Radio and communications monitoring

Incident dispatching

Event logging and reporting

Video surveillance

System operations

Customer support

Incident analysis

Multitasking under stress

Attention to detail

Communication skills

Team collaboration

Education

High School Diploma or GED

Tools

CCTV monitoring software

Dispatch software

Alarm systems

Job description

Securitas Security Services USA, Inc. is seeking a SOC Operator to monitor security systems, coordinate dispatches, and document incidents in real time from a centralized control room.

The role emphasizes quick decision-making, precise reporting, and seamless communication with clients and emergency responders. Ideal candidates have call center, dispatch, or monitoring experience, with training provided to launch a career in security.