SOC Operator — Real-Time Security Monitoring & Dispatch

Securitas Security Services USA, Inc.; Quincy (MA); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Competitive benefits package

Flexible schedules

Job summary

Securitas Security Services USA, Inc. is seeking a SOC Operator to monitor security systems, coordinate dispatches, and document incidents in real time from a centralized control room.

The role emphasizes rapid response, accurate reporting, and ongoing situational awareness, with training provided if needed. Candidates should have strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• At least 18 years of age.
• High School Diploma or GED (or willingness to obtain within six months).
• Legal authorization to work in the United States.
• Reliable communication and transportation.
• Ability to read, write, and speak English.
• Successful completion of pre-employment screening (background check and drug test).

Responsibilities

• Alarm Monitoring: Monitor intrusion detection systems and other security technologies to identify and respond to threats.
• Radio & Communication Monitoring: Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness.
• Incident Dispatching: Coordinate and dispatch appropriate emergency services or on-site personnel.
• Event Logging & Reporting: Accurately log incidents, maintain detailed records, and prepare professional reports.
• Video Surveillance: Monitor CCTV systems to detect suspicious activity and support investigations.
• System Operations: Perform remote alarm panel programming and system troubleshooting as needed.
• Customer Support: Provide clear, professional communication to clients, employees, and emergency responders.
• Incident Analysis: Review events and assist with identifying trends or areas for improvement

Skills

Excellent communication

Attention to detail

Multitasking

Team oriented

English proficiency

Education

High School Diploma or GED

Tools

CCTV systems

Dispatch software

Alarm monitoring systems

Job description

Securitas Security Services USA, Inc. is seeking a SOC Operator to monitor security systems, coordinate dispatches, and document incidents in real time from a centralized control room.

The role emphasizes rapid response, accurate reporting, and ongoing situational awareness, with training provided if needed. Candidates should have strong communication, attention to detail, and the ability to multitask in a fast-paced environment.