Security Operations Center Operator

Tsg; Milwaukee (WI); On-site; USD 60,174,000 - 64,472,000; Full time

Benefits offered by this job

Competitive pay

Healthcare coverage

Paid time off

Job summary

Titan Security in Milwaukee seeks a detail-oriented SOC / Dispatch Operator to monitor security systems, handle communications, and coordinate emergency response for a major utility provider. The ideal candidate thrives in a fast-paced environment and demonstrates strong communication with sound, real-time decisions.

Responsibilities include monitoring alarms, coordinating with on-site teams and responders, and compiling comprehensive shift and incident reports.

Qualifications

• High School diploma or GED required; associate degree preferred.
• Experience in SOC, security dispatch, or call center preferred.
• Strong written and verbal communication and customer service.
• Experience in utilities or critical infrastructure is a plus.

Responsibilities

• Monitor security access systems, alarms, and communications.
• Prioritize information according to SOC protocols and dispatch responders.
• Coordinate incidents with on-site teams and external responders.
• Compile daily shift and incident reports; support supervision and training.

Skills

Communication skills

Multi-tasking

Attention to detail

Customer service

Education

High School diploma or GED

Associates degree preferred

Tools

Alarm monitoring software

Dispatch systems

MS Office

Workforce management

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

We are seeking a detail-oriented, multi-tasking SOC / Dispatch Operator to monitor security systems, handle communications, and coordinate emergency response for a major regulated electric and natural gas utility provider. The ideal candidate thrives in a fast-paced environment, possesses superior communication skills, and makes sound, real-time decisions with limited supervision.

Key Responsibilities

Critical Communications & System Monitoring

• Monitor security access systems, email inboxes, work orders, communication channels, and alarm feeds.
• Prioritize and process incoming information according to strict SOC protocols.
• Acknowledge alarms and dispatch security personnel or emergency responders as needed.
• Serve as the central hub for emergency and non-emergency calls-for-service via phone and email workstations.
• Escalate and report operational matters directly to the SOC Manager, Director of Operations, and senior management in real-time.

Incident Coordination & Operations Support

• Coordinate emergency incidents with on-site security teams, external emergency personnel, and internal Emergency Response Teams.
• Handle escalated security issues and make sound decisions based on established SOPs and scenario-based training.
• Assist in team supervision and support, including scheduling, timekeeping, training, and operational coaching.
• Participate regularly in scenario-based security drills, routine training, and special projects.

Reporting & Documentation

• Compile detailed daily shift reports, shift pass-downs, and incident reports according to SOC protocols.
• Compile monthly, quarterly, and annual SOC statistical data and account trends.
• Provide exceptional customer service to all internal employees, field staff, and external partners.
• Perform other operational tasks and duties of a similar scope as assigned.

Qualifications

• Experience: Prior experience as a SOC Operator, Security Dispatcher, or Call Center Operator in a fast-paced environment preferred. Experience in utilities, critical infrastructure, or corporate security operations is a strong plus.
• Education: High School diploma or GED required; Associate degree or security coursework preferred.
• Skills: Exceptional written and verbal communication, active listening, and customer service abilities. Strong multi-tasking capabilities with high attention to detail under pressure.
• Technical Proficiency: Comfortable navigating multi-monitor setups, alarm monitoring software, dispatch systems, MS Office (Excel/Word), and workforce management platforms.
• Licensing & Clearances: Ability to pass a pre-employment drug screen and comprehensive criminal background check. Currently have a Wisconsin Private Security License or ability to obtain one.

Compensation & Total Rewards

• Competitive Pay: $21.00 - $22.50 per hour
• Comprehensive Healthcare: High-quality Medical and Dental insurance coverage to protect you and your family.
• Generous Paid Time Off: Accrued PTO and paid holiday coverage to support your work-life balance.
• Career Growth & Advancement: Clear pathways for professional promotion and leadership development from within.
• Skills-Enhancing Training: Continuous paid training programs designed to sharpen your expertise and elevate your industry skills.

EOE/M/F/D/V