SOC Operator: Real-Time Security Monitoring & Dispatch

Securitas Security Services USA, Inc.; Boston (MA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Competitive benefits package

Flexible schedules

Job summary

Securitas Security Services USA, Inc. is seeking a SOC Operator to monitor security systems, coordinate incident response, and document events in real time from our Boston area control room.

You will handle alarms, radio communications, and dispatch emergency services, with training provided if you lack prior SOC experience; you will work in a fast-paced environment with strict accuracy and client communication.

Qualifications

• High School Diploma or GED or willingness to obtain within six months.
• Legal authorization to work in the United States.
• Successful completion of pre-employment screening (background check and drug test).

Responsibilities

• Alarm Monitoring: Monitor intrusion detection systems and other security technologies to identify and respond to threats.
• Radio & Communication Monitoring: Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness.
• Incident Dispatching: Coordinate and dispatch appropriate emergency services or on-site personnel.
• Event Logging & Reporting: Accurately log incidents, maintain detailed records, and prepare professional reports.
• Video Surveillance: Monitor CCTV systems to detect suspicious activity and support investigations.
• System Operations: Perform remote alarm panel programming and system troubleshooting as needed.
• Customer Support: Provide clear, professional communication to clients, employees, and emergency responders.
• Incident Analysis: Review events and assist with identifying trends or areas for improvement

Skills

English proficiency

Attention to detail

Multitasking

Communication skills

Education

High School Diploma or GED

Job description

Securitas Security Services USA, Inc. is seeking a SOC Operator to monitor security systems, coordinate incident response, and document events in real time from our Boston area control room.

You will handle alarms, radio communications, and dispatch emergency services, with training provided if you lack prior SOC experience; you will work in a fast-paced environment with strict accuracy and client communication.