Security Operations Center (SOC) Operator

Mayo Clinic; Rochester (MN); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA/FSAs

Retirement plan

Job summary

Mayo Clinic is seeking a Security Operations Center (SOC) Operator to serve as the primary communications hub for real-time security operations. This role requires calm, precise action in high‑volume environments, coordinating radio, phone, and dispatch tasks to ensure rapid and appropriate responses.

The SOC Operator will monitor cameras, alarms, access control, and other systems while maintaining situational awareness 24/7 to support clinical, staff, patient, and visitor safety.

Qualifications

• High school diploma or GED; 2 years dispatch/communication experience or two combined years of customer service, call center, or dispatching experience.
• Experience with Microsoft Office required; working knowledge of security systems technology (video management, access control, and radio communications) preferred.
• Emergency Telecommunications certification is preferred; candidate should become certified within one year of employment.
• Excellent communication skills and ability to make sound decisions under stress; multitask in a fast-paced environment.

Responsibilities

• Answer and manage high‑volume phone, radio, and intercom traffic in real time.
• Dispatch security officers using two‑way radio systems with professional radio discipline.
• Prioritize and route incoming requests based on urgency and operational impact.
• Accurately document incidents and communications in a case/incident management system.
• Monitor video, alarms, access control, and other security systems; coordinate escalations as needed.

Skills

Communication skills

Decision making under pressure

Multitasking

Emergency Telecommunications

Radio communications

Education

High school diploma/GED

Some college coursework substitutes experience

Bachelor's degree (substitutes for experience)

Tools

Microsoft Office

Lenel access control

Genetec VMS

Video management systems

Two-way radio systems

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Security Operations Center (SOC) Operator is a communications‑driven role at the center of real‑time security operations. This position is ideal for individuals who thrive in high‑volume, interrupt‑driven environments and excel at radio, phone, and dispatch communications while maintaining continuous situational awareness. SOC Operators serve as the primary communications hub for security operations, coordinating emergent and non‑emergent requests, dispatching officers, monitoring alarms and camera systems, and ensuring timely escalation of critical events.

Core Communications Responsibilities

• Answer and manage high‑volume phone, radio, and intercom traffic in real time
• Dispatch security officers using two‑way radio systems with professional radio discipline
• Prioritize and route incoming requests based on urgency and operational impact
• Effectively manage and coordinate emergency and high‑stress situations while maintaining a calm and professional demeanor
• Accurately document incidents and communications in a case/incident management system [SOC Operator | PDF]

Situational Awareness & Monitoring

• Monitor video management systems, alarms, access control, panic/duress, and infant protection systems
• Conduct virtual patrols, video review, and proactive monitoring
• Monitor alerts and relay open‑source security information

What Makes This Role Unique

• Communications‑first security role (radio, phone, dispatch are core functions)
• Fast‑paced, mission‑critical environment
• Continuous decision‑making with real‑world impact
• Technology‑enabled situational awareness
• 24/7 operations supporting clinical, staff, patient, and visitor safety

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Qualifications

High school diploma/GED. Two years of Security, Emergency Medical, or Facilities dispatch/communication center experience or two combined years of customer service, call center, or dispatching experience required. A college degree will substitute for years experience.Experience with Microsoft Office required. Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred. Excellent communication skills and ability to manage alarm dispatching. Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations. The preferred candidate will be detail oriented, mission driven, and able to multi-task continuously Emergency Telecommunications certification is preferred. Certification in Lenel access control and Genetec video management system preferred. Knowledge of the intelligence cycle and basic analyst skillset preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills for interacting with all levels of Mayo Clinic patients, Physicians, and staff. Demonstrates behaviors consistent with Mayo Core Principals. Must be certified in Emergency Telecommunications (ETC) at the time of hire or become certified within one year of employment. The SOC will assist applicants that are not currently certified in Emergency Telecommunications to obtain their certification after hire.

Exemption Status

Nonexempt

Compensation Detail

$27.99 - $37.78 / hour.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

72

Schedule Details

Three 12-Hour Shifts: 6P.M.- 6:30A.M.

Weekend Schedule

Every other Weekend - Saturday and Sunday

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Lynnette Fleshman