Soaky Mountain Guest Services Supervisor Internship

Southernhospitalityinternshipprogram; Tennessee; On-site; USD 42,000 - 56,000; Full time

Job summary

A leading guest services organization in Tennessee is seeking a Guest Services Supervisor responsible for overseeing daily admissions operations and supervising staff. This role includes managing ticket sales, season pass processing, and ensuring a guest-focused environment. The ideal candidate will have strong supervisory skills, experience in coaching teams, and a focus on improving service quality. This position offers the opportunity to develop and lead a dedicated team to enhance the overall guest experience.

Qualifications

• Ability to supervise and lead guest service teams effectively.
• Experience in handling guest concerns and maintaining service standards.
• Knowledge of ticketing and cash management procedures.

Responsibilities

• Oversee daily performance of Admissions Associates.
• Ensure efficient and guest-focused entry operations.
• Support parking operations and ticket sales.

Skills

Supervisory skills

Coaching and performance feedback

Guest services techniques

Operational audits

Problem-solving skills

Cash handling

Job description

Summary:

The Guest Services Supervisor oversees the daily performance and productivity of Admissions Associates to ensure efficient, accurate, and guest-focused entry operations. This role focuses on supervising staff, monitoring ticketing and guest service procedures, and maintaining operational standards in alignment with company policies and safety protocols. The Admissions Supervisor works closely with the Admissions Manager to support parking operations, ticket sales, season pass processing, and guest service functions, ensuring a smooth and enjoyable experience for all park guests.

Things You Will Learn:

1. How to supervise and lead front-line guest service teams in a high-volume environment
2. Daily admissions operations, including ticket sales, scanning, season pass processing, and parking entry support
3. Effective coaching, performance feedback, and staff development techniques
4. How to handle escalated guest concerns professionally and with a solution-focused approach
5. Oversight of cash handling, POS systems, ticketing scanners, and financial accountability procedures
6. How to conduct operational audits to ensure accuracy, compliance, and consistency
7. Best practices for onboarding, training, and ongoing development of guest services staff
8. Interdepartmental collaboration with Operations, Park Services, and Security teams
9. Maintaining safety, cleanliness, and organizational standards in guest-facing areas
10. Supporting promotions, special events, and operational changes within admissions
11. Identifying workflow inefficiencies and recommending process improvements
12. Monitoring attendance, punctuality, and productivity to maintain high team performance
13. Techniques for boosting employee morale, engagement, and team culture
14. Opening and closing procedures for admissions areas and secure operations management