Soaky Mountain Guest Services Supervisor Internship

Southernhospitalityinternshipprogram; Sevierville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

Southernhospitalityinternshipprogram seeks a Guest Services Supervisor to oversee daily operations of Admissions Associates, ensuring efficiency and guest engagement. This role involves supervising staff, managing ticket sales, and maintaining operational standards.

The ideal candidate will focus on continuous improvement, team performance, and guest satisfaction. Responsibilities include handling escalated guest concerns, operational audits, and interdepartmental collaboration to enhance the guest experience.

Responsibilities

• Oversee daily performance and productivity of Admissions Associates.
• Supervise staff and monitor ticketing and guest service procedures.
• Ensure compliance with operational standards and safety protocols.
• Support ticket sales, season pass processing, and guest service functions.

Job description

Summary

The Guest Services Supervisor oversees the daily performance and productivity of Admissions Associates to ensure efficient, accurate, and guest-focused entry operations. This role focuses on supervising staff, monitoring ticketing and guest service procedures, and maintaining operational standards in alignment with company policies and safety protocols. The Admissions Supervisor works closely with the Admissions Manager to support parking operations, ticket sales, season pass processing, and guest service functions, ensuring a smooth and enjoyable experience for all park guests.

Things You Will Learn

1. How to supervise and lead front-line guest service teams in a high-volume environment
2. Daily admissions operations, including ticket sales, scanning, season pass processing, and parking entry support
3. Effective coaching, performance feedback, and staff development techniques
4. How to handle escalated guest concerns professionally and with a solution-focused approach
5. Oversight of cash handling, POS systems, ticketing scanners, and financial accountability procedures
6. How to conduct operational audits to ensure accuracy, compliance, and consistency
7. Best practices for onboarding, training, and ongoing development of guest services staff
8. Interdepartmental collaboration with Operations, Park Services, and Security teams
9. Maintaining safety, cleanliness, and organizational standards in guest-facing areas
10. Supporting promotions, special events, and operational changes within admissions
11. Identifying workflow inefficiencies and recommending process improvements
12. Monitoring attendance, punctuality, and productivity to maintain high team performance
13. Techniques for boosting employee morale, engagement, and team culture
14. Opening and closing procedures for admissions areas and secure operations management