Indoor Operations and Guest Experience Internship

Southernhospitalityinternshipprogram; Pigeon Forge (TN); On-site; USD 19,286 - 24,796; Full time

Job summary

Southernhospitalityinternshipprogram is looking for an intern in Pigeon Forge, Tennessee, to support daily operations across Admissions, Arcade, Foods, and Property Maintenance. The intern will gain hands-on experience in team support and guest service while developing leadership and communication skills. Responsibilities include assisting with daily procedures, supporting guest interactions, and ensuring a clean and efficient environment. This opportunity offers valuable exposure to operational decision-making in a guest-focused setting.

Qualifications

• Hands-on experience in team support, guest service, and operational flow.
• Strong communication and problem-solving skills.

Responsibilities

• Support daily indoor operations and guest experience across departments.
• Greet and assist guests, answering questions and resolving concerns.
• Assist with special guest situations, including lost items.

Job description

Job Purpose

Support daily indoor operations and guest experience across Admissions, Arcade, Foods, and Property Maintenance while gaining hands‑on experience in team support, guest service, and operational flow. Assist leadership in maintaining a clean, safe, efficient, and guest-focused environment while developing leadership, communication, and problem‑solving skills in a high‑volume setting.

Key Duties and Responsibilities

Park‑Wide Related Duties

• Support communication of operational needs and updates with Department Leadership and team members
• Participate in front‑line operations across indoor departments during peak periods
• Contribute to staffing coverage and team support based on operational demands

Department‑Specific Duties

• Assist with daily opening, operating, and closing procedures across indoor departments, ensuring all areas are guest‑ready
• Support team member placement and coverage by communicating operational needs and maintaining service flow
• Help coordinate break coverage and shift support to ensure smooth operations
• Ensure completion of operational checklists (opening, closing, cleaning, restocking) with accuracy and consistency
• Maintain clear communication with leadership regarding operational needs, concerns, and updates
• Greet and assist guests, answer questions, and resolve concerns in a professional and friendly manner
• Model strong guest service behaviors and support service expectations across departments
• Support queue and line management to improve guest flow and reduce wait times
• Assist with special guest situations, including lost items, accessibility needs, and guest concerns
• Monitor cleanliness of guest areas, including restrooms and high‑traffic spaces, to maintain park standards
• Support Admissions operations by maintaining organization and professionalism at the guest entry point
• Assist Foods operations with stocking, cleanliness, and basic service needs as trained
• Support Arcade operations by assisting guests and maintaining a clean, engaging environment
• Communicate equipment or facility concerns to leadership or Maintenance
• Support Property Maintenance through cleanliness, restocking, and identifying hazards
• Assist with VIP experiences, special events, and group bookings to ensure smooth execution
• Support accessibility accommodations and contribute to an inclusive guest environment
• Complete assigned tasks, checklists, and documentation accurately and on time
• Perform additional duties as assigned by Management

Training & Development

• Cross‑train across Admissions, Arcade, Foods, and Property Maintenance to gain full operational knowledge
• Gain hands‑on experience working front‑line shifts to understand guest expectations and team operations
• Develop leadership, communication, and problem‑solving skills in a fast‑paced environment
• Learn how to support team members and operations during high‑volume periods
• Gain exposure to operational decision‑making, guest service strategies, and performance expectations
• Build confidence through real‑time problem‑solving and guest interaction