Guest Services Supervisor Intern — Park Admissions Leadership

Southernhospitalityinternshipprogram; Sevierville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

Southernhospitalityinternshipprogram seeks a Guest Services Supervisor to oversee daily operations of Admissions Associates, ensuring efficiency and guest engagement. This role involves supervising staff, managing ticket sales, and maintaining operational standards.

The ideal candidate will focus on continuous improvement, team performance, and guest satisfaction. Responsibilities include handling escalated guest concerns, operational audits, and interdepartmental collaboration to enhance the guest experience.

Responsibilities

• Oversee daily performance and productivity of Admissions Associates.
• Supervise staff and monitor ticketing and guest service procedures.
• Ensure compliance with operational standards and safety protocols.
• Support ticket sales, season pass processing, and guest service functions.

Job description

Southernhospitalityinternshipprogram seeks a Guest Services Supervisor to oversee daily operations of Admissions Associates, ensuring efficiency and guest engagement. This role involves supervising staff, managing ticket sales, and maintaining operational standards.

The ideal candidate will focus on continuous improvement, team performance, and guest satisfaction. Responsibilities include handling escalated guest concerns, operational audits, and interdepartmental collaboration to enhance the guest experience.