SNAP & TANF Eligibility Specialist (On-Site)

State of Tennessee; Oak Ridge (TN); On-site; USD 39,000 - 48,000; Full time

Job summary

State of Tennessee in Oak Ridge, TN, is hiring for an Eligibility Specialist I to learn to determine SNAP and TANF eligibility. This on-site position requires a Bachelor's degree and offers learning under supervision.

Responsibilities include interviewing customers, calculating income/expenses, and ensuring confidentiality while guiding applicants through the process and required verifications. A criminal background check is required.

Qualifications

• Bachelor's degree.
• Qualifying full-time professional eligibility determination experience may substitute for the required education on a year-for-year basis.
• Two years of full-time para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services.

Responsibilities

• Learns to manage a workload of initial and ongoing eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria in accordance with Federal and State requirements through independently conducting probing interviews with customers by phone or in person.
• Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility through direct customer engagement via phone or in person.
• Learns to calculate monthly income and expenses to ensure accurate budgeting. Documents information regarding verifications requested/received, benefits and services provided, and other case-related activity using a computerized case record and/or paper case files.
• Learns to ensure accurate receipt of entitled benefits by reviewing, verifying and utilizing data provided by customers and multiple electronic systems while maintaining confidentiality.
• Learns to assist customers with the application process and scheduling appointments.
• Learns to review and interprets program policy and explains eligibility and ongoing responsibilities for programs/services to ensure customer understanding.
• Learns to assess customer's strengths and considers their goals, desired outcomes, work activities, and supportive services to aid in self-sufficiency. Identifies benefits and services that may be available to customers within the Department or from external sources and makes referrals as appropriate.
• Learns to develop and maintains partnerships with vendors and outside organizations to obtain information, promote programs and identify available services and benefits to effectively meet customer needs and promote self-sufficiency.

Skills

Mathematics

Active Learning and Listening

Complex Problem Solving

Time Management

Deductive Reasoning

Inductive Reasoning

Problem Sensitivity

Written Comprehension

Tech Savvy

Decision Quality

Optimizes Work Processes

Communicates Effectively

Instills Trust

Education

Bachelor's degree

Tools

General Office Equipment

Computer/Laptop/Tablet

Multifunctional Printer (Print/Scan/Fax/Copy)

Calculator

Job description

State of Tennessee in Oak Ridge, TN, is hiring for an Eligibility Specialist I to learn to determine SNAP and TANF eligibility. This on-site position requires a Bachelor's degree and offers learning under supervision.

Responsibilities include interviewing customers, calculating income/expenses, and ensuring confidentiality while guiding applicants through the process and required verifications. A criminal background check is required.