Eligibility Determination Specialist - SNAP/TANF (On-Site)

State of Tennessee; Harriman (TN); On-site; USD 39,000 - 48,000; Full time

Job summary

State of Tennessee's Department of Human Services in Roane County seeks an Eligibility Determination Specialist to learn and perform initial SNAP and TANF eligibility work under supervision. You will interview customers, verify data, and prepare determinations for ongoing benefits.

The role supports self-sufficiency by assessing needs, coordinating with vendors, and guiding customers through applications, with on-site work and one-year training for reclassification to higher duties.

Qualifications

• Education: Bachelor's degree required; substitution options allowed for experience.
• Experience may substitute education on a year-for-year basis as described.
• Two years of para-professional experience as an Eligibility Assistant or state contractor may be substituted for education.

Responsibilities

• Learns to manage initial and ongoing eligibility determinations for SNAP and TANF.
• Learns to provide case management for eligibility and customer changes.
• Learns to calculate monthly income and expenses for budgeting.
• Learns to review data from customers and electronic systems while maintaining confidentiality.
• Learns to assist customers with the application process and scheduling.

Skills

Tech Savvy

Decision Quality

Optimizes Work Processes

Communicates Effectively

Instills Trust

Education

Bachelor's degree

Tools

General Office Equipment

Computer/Laptop/Tablet

Multifunctional Printer

Calculator

Job description

State of Tennessee's Department of Human Services in Roane County seeks an Eligibility Determination Specialist to learn and perform initial SNAP and TANF eligibility work under supervision. You will interview customers, verify data, and prepare determinations for ongoing benefits.

The role supports self-sufficiency by assessing needs, coordinating with vendors, and guiding customers through applications, with on-site work and one-year training for reclassification to higher duties.