Hybrid Eligibility Specialist — SNAP/TANF

State of Tennessee; Cookeville (TN); Hybrid; USD 39,000 - 48,000; Full time

Job summary

The State of Tennessee in Cookeville is seeking an Eligibility Determination Specialist in a hybrid role within the Department of Human Services. You will learn to interview customers, determine eligibility for SNAP and TANF, and provide case management under supervision.

Starting education is a Bachelor's degree, with potential substitution of experience for education. This entry-level classification moves to a higher-level counselor after one year of training, with performance assessed

Qualifications

• Bachelor's degree required.
• Qualifying full-time professional eligibility determination experience and/or a combination of para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services may be substituted for the education on a year-for-year basis.
• Two years of full-time para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services.

Responsibilities

• Lears to manage a workload of initial and on-going eligibility determinations for SNAP and TANF through probing interviews with customers by phone or in person.
• Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility.
• Lears to calculate monthly income and expenses to ensure accurate budgeting. Documents verifications, benefits and services provided, and other case-related activity using a computerized case record or paper files.
• Learns to ensure accurate receipt of entitled benefits by reviewing data from customers and multiple electronic systems while maintaining confidentiality.
• Learns to assist customers with the application process and scheduling appointments.

Skills

Mathematics

Active Learning and Listening

Complex Problem Solving

Time Management

Education

Bachelor's degree

Job description

The State of Tennessee in Cookeville is seeking an Eligibility Determination Specialist in a hybrid role within the Department of Human Services. You will learn to interview customers, determine eligibility for SNAP and TANF, and provide case management under supervision.

Starting education is a Bachelor's degree, with potential substitution of experience for education. This entry-level classification moves to a higher-level counselor after one year of training, with performance assessed