Eligibility Specialist – SNAP & TANF (On-Site)

State of Tennessee; Wartburg (TN); On-site; USD 39,000 - 48,000; Full time

Job summary

State of Tennessee Wartburg, TN is seeking an entry-level eligibility determiner for SNAP/TANF to interview customers by phone or in person and assess eligibility under federal and state rules. You will learn to handle initial and ongoing determinations in a supervised setting.

Requires a Bachelor's degree, successful completion of a one-year training period, and potential reclassification to a higher role upon demonstrates of performance; background checks are required for consideration.

Qualifications

• Education and Experience: Bachelor's degree.
• Substitution of Experience for Education: Qualifying full-time professional eligibility determination experience and/or a combination of para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services may be substituted for the required education on a year-for-year basis.
• OR Two years of full-time para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services.

Responsibilities

• Learns to manage a workload of initial and on-going eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria in accordance with Federal and State requirements through independently conducting probing interviews with customers by phone or in person.
• Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility through direct customer engagement via phone or in person.
• Learns to calculate monthly income and expenses to ensure accurate budgeting. Documents information regarding verifications requested/received, benefits and services provided, and other case-related activity using a computerized case record and/or paper case files.

Skills

Mathematics

Active Learning

Time Management

Deductive Reasoning

Inductive Reasoning

Problem Sensitivity

Written Comprehension

English Language

Education

Bachelor's degree

Experience substitution for education

Tools

Computer/Laptop/Tablet

Multifunctional Printer

Calculator

Job description

State of Tennessee Wartburg, TN is seeking an entry-level eligibility determiner for SNAP/TANF to interview customers by phone or in person and assess eligibility under federal and state rules. You will learn to handle initial and ongoing determinations in a supervised setting.

Requires a Bachelor's degree, successful completion of a one-year training period, and potential reclassification to a higher role upon demonstrates of performance; background checks are required for consideration.