SNAP/TANF Eligibility Advocate & Case Manager

State of South Carolina; South Carolina; On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health, Dental, Vision, Long Term Dis.

Life Insurance for Employee, Spouse, &

13 paid holidays

Paid Parental Leave

State Retirement Plan and Deferred Co.

Job summary

The South Carolina Department of Social Services is seeking an ES Eligibility Case Manager (CNTY) to administer SNAP and TANF benefits for Economic Services in Fairfield County. The role focuses on interviewing applicants, determining eligibility, and ensuring accurate benefit issuance to support families in need.

Responsibilities include handling quality interviews, processing renewals, managing ABAWD caseload, maintaining confidential records, and supporting supervisors with training.

Qualifications

• High School Diploma and at least three years of experience in Economic Services programs.
• Bachelor’s Degree may be substituted for up to two years of related program experience.
• Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

Responsibilities

• The ES Eligibility Case Manager (CNTY) performs duties related to the administration of the SNAP and TANF programs for Economic Services to help restore or improve customer financial stability.
• Conduct SNAP and/or TANF quality interviews to include both phone and face-to-face interviews for SNAP and/or TANF applications and/or renewals; serve as advocate by researching issues and responding within 24-48 hours; review and explain authorized payments and prepare for fair hearings as directed.
• Process SNAP and/or TANF applications and renewals by determining eligibility and authorizing benefits; reauthorizing benefits for six month renewals; assist coworkers with policy questions and training new Economic Service workers.
• Manage ABAWD caseload by sending notices, updating tracking, and determining SNAP eligibility for assigned cases; interpret programs to clients; stay current with state/federal policies.
• Process system generated alerts for county of residence and caseload; identify and document overpayments; prepare supporting documents for Fair Hearings; participate in trainings and meetings.
• Maintain case records and files in designated computer system; document work participation activities; enter timely documentation; prepare reports as required.
• Perform Red Cross shelter duty or other emergency shelter duty/services as directed.
• Ensure PIIs are properly used and safeguarded to protect agency networks and data.

Education

High School Diploma

Bachelor's Degree substitution allowed for up to 2 years

Job description

The South Carolina Department of Social Services is seeking an ES Eligibility Case Manager (CNTY) to administer SNAP and TANF benefits for Economic Services in Fairfield County. The role focuses on interviewing applicants, determining eligibility, and ensuring accurate benefit issuance to support families in need.

Responsibilities include handling quality interviews, processing renewals, managing ABAWD caseload, maintaining confidential records, and supporting supervisors with training.