SNAP Eligibility Supervisor & Policy Expert

State of Arkansas; Little Rock (AR); On-site; USD 57,000 - 85,000; Full time

Job summary

The Arkansas Department of Human Services is seeking a SNAP Program Eligibility Supervisor/Expert to oversee the daily operations of the program eligibility staff, ensuring accurate determinations for state-administered benefits.

This role provides leadership, training, and compliance with state and federal rules, reviews applications, and delivers high-quality service to Arkansas residents, with a salary range of $57,351 to $84,879. Opportunities for professional growth are available.

Qualifications

• Three+ years of experience in eligibility determination or related field.
• Experience in leadership or supervisory roles.
• Strong knowledge of SNAP policies, guidelines, and eligibility.
• Proficiency with data entry, reporting systems, and case management software.
• Excellent verbal and written communication.

Responsibilities

• Supervise and support a team of eligibility specialists and analysts.
• Ensure compliance with state and federal regulations and policies.
• Implement strategies to improve efficiency, accuracy, and productivity.
• Oversee processing of applications and determinations.
• Ensure timely case decisions and proper documentation.
• Conduct quality assurance reviews and audits to identify errors.
• Address complex eligibility issues and escalate as needed.
• Prepare program performance reports.

Skills

Excel

PowerPoint

Word

Written communication

Verbal communication

Time management

Organizational skills

SNAP policies knowledge

ARIES

Travel

Tools

ARIES

Job description

The Arkansas Department of Human Services is seeking a SNAP Program Eligibility Supervisor/Expert to oversee the daily operations of the program eligibility staff, ensuring accurate determinations for state-administered benefits.

This role provides leadership, training, and compliance with state and federal rules, reviews applications, and delivers high-quality service to Arkansas residents, with a salary range of $57,351 to $84,879. Opportunities for professional growth are available.