Program Eligibility Supervisor/Expert

AR Dept of Human Services; Little Rock (AR); On-site; USD 52,000 - 75,000; Full time

Job summary

Arkansas Department of Human Services seeks a Program Eligibility Supervisor/Expert to oversee the daily operations of eligibility staff, ensuring accurate determinations for state-assisted programs like SNAP. You will lead, guide, and support a team responsible for processing applications, reviewing cases, and delivering high-quality customer service to Arkansas residents.

The role emphasizes leadership, advanced SNAP knowledge, and strong communication skills, with proficiency in ARIES and

Qualifications

• Three+ years in eligibility determination or related field with at least 1 year in leadership.
• Advanced understanding of SNAP policies, guidelines, and eligibility requirements.
• Technical proficiency in ARIES.
• Strong written and verbal communication skills.
• Excellent time management and organizational abilities.
• Proficiency with Excel, PowerPoint, and Word.

Responsibilities

• Oversee daily operations of eligibility staff in state programs.
• Ensure accurate determinations for SNAP and other programs.
• Provide leadership, guidance, and support to a team.
• Maintain high standards of customer service and documentation.

Skills

Leadership

SNAP policies

Case management

Written and verbal communication

Time management

Organizational skills

Tools

ARIES

Excel

PowerPoint

Word

Job description

The Program Eligibility Supervisor/Expert oversees the daily operations of eligibility staff at the Arkansas Department of Human Services, ensuring accurate and efficient eligibility determinations for state-administered assistance programs like SNAP. The position provides leadership, guidance, and support to a team responsible for processing applications, reviewing cases, and delivering quality customer service to Arkansas residents. This role may include supervisory duties or function as a senior technical expert depending on operational needs.

Key qualifications

• At least three years of experience in eligibility determination, case management, social service administration, or related field with one year in a leadership capacity
• Advanced understanding of SNAP policies, guidelines, and eligibility requirements
• Technical proficiency in ARIES
• Exceptional written and verbal communication skills
• Strong time management and organizational skills
• Proficiency in Excel, PowerPoint, and Word