Impactful Eligibility Specialist I — State Programs

State of Arkansas; Little Rock (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Paid state holidays

Maternity leave

Job summary

The Department of Human Services in Arkansas is seeking a Program Eligibility Specialist I. This entry-level role reviews applications, verifies information, and determines eligibility for state–administered programs.

Strong attention to detail and clear communication are essential. Candidates should be proficient with computers and records management, and able to assist applicants, gather required documents, and ensure timely determinations.

Qualifications

• At least one year of experience in customer service, administrative support, case processing, or a related field.
• Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression.

Responsibilities

• Review and process applications for state assistance programs in compliance with established policies.
• Verify applicant information, including income, assets, residency, and household composition.
• Maintain accurate and up-to-date case records to support eligibility decisions.
• Ensure timely application processing and follow-up with applicants to gather required documentation.
• Assist in monitoring ongoing eligibility and renewal processes for program participants.
• Provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.
• Assist clients in completing forms and gathering necessary documentation.
• Respond to inquiries and resolve concerns related to eligibility and program participation.
• Educate applicants on available resources and services to support their needs.
• Ensure adherence to state and federal regulations in eligibility determinations.
• Identify potential discrepancies or inconsistencies in applications and elevate cases when needed.
• Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
• Prepare reports and summaries as needed for internal review and audits.

Skills

Customer service

Attention to detail

Verbal and written communication

Computer proficiency

Policy explanation

Tools

Case management systems

Job description

The Department of Human Services in Arkansas is seeking a Program Eligibility Specialist I. This entry-level role reviews applications, verifies information, and determines eligibility for state–administered programs.

Strong attention to detail and clear communication are essential. Candidates should be proficient with computers and records management, and able to assist applicants, gather required documents, and ensure timely determinations.