Impactful Program Eligibility Specialist I

State of Arkansas; Piggott (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas is seeking a DHS Program Eligibility Specialist I to determine client eligibility for state-administered programs. The role focuses on accuracy, strong organizational skills, and customer service to ensure timely determinations.

Responsibilities include reviewing applications, verifying information, and maintaining case records, with training required and possible in-state travel. This entry-level position operates under state and federal guidelines and offers pension and

Qualifications

• At least one year of experience in customer service, administrative support, case processing, or a related field.

Responsibilities

• Review and process applications for state assistance programs in compliance with established policies.
• Verify applicant information, including income, assets, residency, and household composition.
• Maintain accurate and up-to-date case records to support eligibility decisions.
• Ensure timely application processing and follow-up with applicants to gather required documentation.
• Assist in monitoring ongoing eligibility and renewal processes for program participants.
• Provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.
• Assist clients in completing forms and gathering necessary documentation.
• Respond to inquiries and resolve concerns related to eligibility and program participation.
• Educate applicants on available resources and services to support their needs.
• Ensure adherence to state and federal regulations in eligibility determinations.
• Identify potential discrepancies or inconsistencies in applications and elevate cases when needed.
• Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
• Prepare reports and summaries as needed for internal review and audits.

Skills

Customer service

Administrative support

Case processing

Data entry

Verbal and written communication

Education

Bachelor's degree (preferred)

Tools

Case management systems

Job description

The State of Arkansas is seeking a DHS Program Eligibility Specialist I to determine client eligibility for state-administered programs. The role focuses on accuracy, strong organizational skills, and customer service to ensure timely determinations.

Responsibilities include reviewing applications, verifying information, and maintaining case records, with training required and possible in-state travel. This entry-level position operates under state and federal guidelines and offers pension and