Entry-Level Eligibility Specialist — State Programs

State of Arkansas; Arkansas; On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Paid state holidays

Maternity leave

Job summary

State of Arkansas DHS is seeking an entry‑level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. Strong attention to detail, organizational skills, and customer service abilities are essential to ensure timely and accurate determinations.

The role may require in‑state travel and involves coordinating with providers while maintaining confidentiality and complying with state and federal regulations.

Qualifications

• One year of experience in customer service or case processing.
• Ability to multi-task, problem solve, and prioritize.
• Proficiency in computer keyboarding and data entry.
• Effective verbal and written communication with applicants.

Responsibilities

• Review applications for state assistance programs in accordance with policies.
• Verify information such as income, residency, and household composition.
• Maintain accurate case records and ensure timely processing.
• Educate applicants on available resources and program benefits.
• Prepare reports for internal reviews and audits.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Keyboarding

Multitasking

Case processing

Data entry

Phone etiquette

Education

Bachelor's degree in psychology

Tools

Case management systems

Basic computer applications

Job description

State of Arkansas DHS is seeking an entry‑level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. Strong attention to detail, organizational skills, and customer service abilities are essential to ensure timely and accurate determinations.

The role may require in‑state travel and involves coordinating with providers while maintaining confidentiality and complying with state and federal regulations.