Smile Transformation Consultant

aspendental; Gastonia (NC); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental

Vision

401(k) match

Career development

Culture

Continuous learning

Job summary

Aspen Dental is seeking a Patient Care Consultant to guide patients through treatment options with empathy and clear communication, coordinating with clinicians to explain plans and secure patient acceptance.

You will manage patient questions, create customized payment plans, and track follow-ups using CRM tools in a fast-paced, supportive environment. This full-time role offers competitive pay and benefits.

Qualifications

• 2+ years of experience in consultative sales, patient care coordination, or customer service (healthcare or retail sales preferred)
• Proven track record of meeting or exceeding sales or conversion goals
• Excellent communication, interpersonal, and objection-handling skills
• Ability to simplify clinical recommendations into patient-friendly language
• Strong organizational and time-management skills; comfortable using CRM or patient management systems
• Patient-first mindset with empathy, professionalism, and active listening skills
• Resilient and adaptable in a fast-paced environment
• Collaborative team player who partners effectively with clinicians and leaders
• Results-oriented, motivated by both patient outcomes and performance goals

Responsibilities

• Consult with patients on recommended treatment plans and products, explaining options clearly and compassionately as outlined by the clinician
• Build trust and patient confidence by overcoming objections with empathy, education, and financial clarity
• Create and present customized payment plans tailored to each patient's financial needs
• Act as the patient's primary point of contact after their initial visit, answering questions and providing ongoing guidance
• Support treatment acceptance by applying consultative sales techniques that connect patient needs with appropriate solutions
• Follow up with patients to encourage treatment decisions and ensure timely communication
• Track and report on KPIs (e.g., consult-to-acceptance rates, follow-up conversion, payment plan adoption) while leveraging CRM tools to document interactions and monitor follow-ups
• Partner with the dental team to deliver high-quality, patient-first experiences that align with company policies, regulations, and dental board standards
• Collaborate with the Regional Sales Manager to refine consult approaches, improve close rates, and stay current on product offerings, promotions, and financing options
• Identify opportunities for additional services or products that enhance patient outcomes and practice performance
• Ensure a smooth handoff from consultation to procedure, minimizing patient stress and creating a seamless experience
• Deliver an exceptional patient experience with every interaction—supportive, transparent, and compassionate—building loyalty and trust in Aspen Dental

Skills

Consultative sales

Patient care coordination

Customer service

CRM experience

Communication skills

Objection handling

Time management

Team collaboration

Tools

CRM software

Job description

Aspen Dental is seeking a Patient Care Consultant to guide patients through treatment options with empathy and clear communication, coordinating with clinicians to explain plans and secure patient acceptance.

You will manage patient questions, create customized payment plans, and track follow-ups using CRM tools in a fast-paced, supportive environment. This full-time role offers competitive pay and benefits.